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Hello I just send my user name is more than 10 days and pending 

Dear Doctordoom123,

Thanks for sending your account details. We have forwarded them to the casino rep. Once they reply, we will let you know here on the thread.

Dear Doctordoom123,

We've received information from the casino rep that your withdrawal has been completed. Could you please confirm?

Hello again I receive the money .. thanks a lot for your help once more 

You are most welcome, Doctordoom123. 

We will now mark this complaint as RESOLVED.

Hello. Lcb.org team Spinanga casino didn't self exclusion my account as I requested, I have also mentioned in email that according to the gambling responsibility I want to self exclusion my account for next 5 years, without reopening option, because of that I have lost 1100 euro and I want my money back if they were self exclusion my account I couldn't lose my money this casino is doing such activities which is against the gambling responsibility they have to return my money

Importo contestato: 1100€

Casinò: Spinanga Casino

Case #: 3249

Hello Wali19,

To better understand your case, could you please tell us the following:

- When exactly did you request the self-exclusion?

- Did you receive any confirmation from the casino acknowledging your self-exclusion request?

We have contacted the casino representative and asked for further clarification regarding your situation. Once we receive a response, we’ll update you here.

Thank you for your patience.

Hello. This casino is doing such additional activities which is against the gambling responsibility they provide the free bonus to keep you playing until you losses everything I have many times asked for self-exclusion for 5 years but they just closing my account which can be reopen anytime and this i didn't want

Hello,

I am filing this complaint because Spinanga Casino failed to honor my request for self-exclusion, which resulted in further financial loss.

On [13/05/2025], I contacted the casino's support team and requested to self-exclude my account due to gambling addiction concerns. Despite this clear request, my account was not closed, and I was allowed to continue depositing and gambling.

As a result, I lost a total of [1400€] after making the self-exclusion request.

This is a serious violation of responsible gambling practices. By not acting on my request, Spinanga failed in its duty to protect vulnerable players and contributed to further harm.

I am requesting:

A full refund of all losses incurred after my self-exclusion request.

Immediate and permanent closure of my account.

I have attached screenshots of my self-exclusion request and can provide further evidence upon request.

If this is not resolved promptly, I will escalate the issue to Curaçao eGaming and consider filing a chargeback with my payment provider.

Thank you for your help in resolving this matter.

Sincerely,

[Bakhtyar walizada]

Dear Wali19,

We are still waiting for a response from the casino representative regarding your case. If we don’t hear back from them soon, we will send a follow-up.

In the meantime, could you please send us a screenshot of your self-exclusion request via private message? (Please also check your PM inbox, as we’ve sent you instructions on how to upload the screenshots.)

Thank you for your cooperation.

Hi. I have tried to send you the screenshot but I don't know how to send ,can I send you via email it wil be easy for me thank you

Kind regards

Dear Wali19,

Please follow the instructions we sent you via PM. The steps for uploading screenshots are clearly marked in the images.

Thank you.

Hi. I have tried and I don't know how to send sorry ,I can send you via email 

Kind regards 

Dear Wali19,

We’ve sent a follow-up to the casino rep regarding your case and are still waiting for their response. We’ll update you as soon as we hear back from them.

If it’s easier for you, feel free to post the screenshots here directly in the forum thread, just as outlined in the instructions we previously sent you. We’ll download them for review and remove them afterward if needed to protect your privacy.

Thanks for your cooperation.

Hello. I am sharing this documents hier ,

Dear Wali19,

Thank you for providing the screenshots.

After reviewing them, it appears that while you initially requested self-exclusion on May 13, you later stated that you would reconsider your decision if a bonus was offered. In one of your replies, you even confirmed that you wished to proceed with the bonus instead of account closure. Due to this, your self-exclusion request was not clearly finalized or consistent, which may explain why your account was not closed immediately.

Based on this, your complaint can be considered unfounded at this time.

However, we have contacted the casino rep and requested further clarification regarding the situation. We will update you as soon as we receive their response.

Thank you for your cooperation.

Hello. I have asked self exclude my account for 5 years which is according to the terms and conditions, when a player account is self exclude for 5 years can not be reopen until 5 years but this casino has never self exclude my account for this period, 

Dear Wali19,

As previously stated, based on all the information and the screenshots you have provided, your complaint appears to be unfounded.

We are still waiting to receive an official response from the casino representative regarding this case, so we can have their formal statement as well. We will update you as soon as we hear back from them.

Thank you for your patience.

Dear Wali19,

We still haven’t received any response from the casino representative regarding this case. We’ve sent them another follow-up in order to get their feedback and explanation on this matter. In the meantime, have you heard anything from them on your end?

Thank you.

Dear Wali19,

Since we haven’t heard back from the player, and taking into account all the information provided regarding the Case #3249, we will consider it closed due to the submitter’s inactivity.

I won 4700 euro , first payment of 500€ where paid real fast 2 days or so. After that just bullshit prewriten answers why my win is not paid out. I asked if they need kyc documents but they said its not necessary. I can send you all the emails we exchanged. I would really appreciate your help. I had no issue with getting 500€ a day, but after first payment only received bs emails.Thanks in advance andreas

Importo contestato: 4200€

Casinò: Bassbet Casino

Case #: 3354

Hello Andreas “WerNaEr aka Macmop” Werner,

The casino representative has received your complaint and forwarded it to the relevant department. We’ll let you know as soon as we receive a response from them.

Please keep an eye on this thread for further updates.

Thank you!

I can not thank you enough for your support. Like a Miracle 2 payments a 500€ appeard at my bank Account. So just 7 payments more and i am happy. Unbelievable how helpfull you guys are. Thank you! I keep you updated.

Dear Andreas, 

We are so glad to hear that!  Please keep us updated on the progress.

Thank you.

Dear Andreas, 

Could you please update us on the progress of your withdrawal?

Thank you.

Sure, at this moment i got 3*500 euro withdrawals on status pending,  at my vip level i can withdraw 500 € a day with a max of 1500€ pending. So i have to wait till they processed my withdrawals. So it is 1500 pending and another 1200 i can process after they processed the ones pending. It is just crazy that it needs you guys for me to get my winnings. So i really appreciate your help! 

Dear Andreas “WerNaEr aka Macmop” Werner,

Glad to hear that, and you are most welcome. Please keep us updated. 

Ok good news, 1500€ processed and in my bank Account 😊 finaly almost there.

Ok, maybe you should not praise the day before the Dawn. It looks like they try everything they can to slow down the payment.

Hi Andreas “WerNaEr aka Macmop” Werner,

Thank you for the update. We are glad to hear that you are receiving your winnings. We will mark complaint  #3354 as RESOLVED, considering that your instalments are currently being paid out 

Sorry but it is not yet solved. I am still waiting for 2 payments.

Ok money came and now its solved. Thank you. Yesterday you totaly killed my day when you Said that naobet is not listed. I won 9000 € at naobet and was definetly sure it's the same owner bassbet belongs to.

Hi Andreas “WerNaEr aka Macmop” Werner,

Thank you for letting us know that you received your winnings. Congratulations .

We moved your new complaint to the separate thread that you can find here.

Hallöchen allerseits,

Was mich mal brennend interessieren würde ist wieso ich mit einem Schlag bei sprichwörtlich jedem casino dieser Gruppe hier gesperrt worden bin und das alles kurz nachdem ich bei Librabet mit einer kleinen Einzahlung eine große Auszahlung empfangen habe.

Hatte auch schon mit dem Chat gesprochen und die meinten, dass das Unternehmen sich eben dafür entschlossen hat mich nicht als Spieler zu behalten. Ohne jegliche Begründung. 

Es gibt genug andere Casinos und ich bin deshalb nicht traurig, aber das triggert mich schon ein wenig. 

Ich finde das höchst fragwürdig. 

Danke, falls ich da jemals eine klärende Antwort erhalten sollte. 

Hello everyone,

What I would be very interested to know is why I was suddenly banned from literally every casino in this group, and all this shortly after I received a large payout from Librabet with a small deposit.

I've already spoken to the chat, and they said that the company has decided not to keep me as a player. Without any explanation.

There are enough other casinos and I'm not sad about it, but it does trigger me a little.

I find this highly questionable.

Thank you if I ever get a clarifying answer.

Hi Kinger45,

Sorry to hear that you are facing this kind of issue. Thank you for bringing this to our attention.

We believe it’s unfair that they closed your account without any explanation. The casino must provide a reason. Please share with us more information regarding your issue:

- Is your account verified?

- Is this your first withdrawal at Librabet Casino?

- Have you claimed any bonuses?

If you would like, you can send us your casino username via private message so we can reach out to the casino rep and see if they are willing to provide any further insight or assistance regarding your case.

Hi Kinger45,

Could you please let us know if you still need our assistance?

If you do, please send us your casino username via private message and provide us with more details regarding your case so we can contact the casino rep.

Hi Kinger45,

 Since we never received your username, we'll close this complaint due to the submitter's inactivity.

Hallo, Ich habe Probleme mit der Auszahlung von 500€ von meinem Account. Seit dem 5.8.25 versuche ich 500€ auszuzahlen. Seitdem werden allerdings alle Auszahlungen immer wieder grundlos storniert und ich komme nicht an mein Geld. Dies ist mittlerweile bestimmt schon 10 mal passiert. Jedes mal muss ich ca. 3-4 tage warten und am Ende wird die Auszahlung storniert. Aufgrund dessen habe ich mich auch schon beim Live-Chat sowie per mail beim Support gemeldet. Allerdings wurde ich immer nur hingehalten. Die Auszahlung sollte eigentlich funktionieren, es liegen eigentlich keine Probleme vor, ich solle mich doch etwas gedulden und die Auszahlung würde ja dieses Mal klappen. Am Ende wurde sie allerdings wieder storniert. Ebenfalls auf rat des Supports habe Ich bei meinem Zahlungsanbieter nachgefragt ob dort das Problem liegt weil er die Überweisungen blockiert. Aber dies war nicht der Fall. Mittlerweile bin ich Ratlos und weiß nicht wie ich an Mein Geld kommen soll auf das ich jetzt fast einen Monat warte. Deshalb hoffe ich mir kann hier weitergeholfen werden. Ich könnte auch gerne von allen Auszahlungs und Stornierungs Anträgen Bilder schicken. Man kann allerdings nur ein Bild auf dieser Plattform anhängen. Mit freundlichen Grüßen Jonathan Rall

Importo contestato: 500€

Casinò: Rabona

Case #: 3503

Hello, I'm having problems withdrawing €500 from my account. I've been trying to withdraw €500 since August 5, 2025. Since then, however, all withdrawals have been canceled for no reason, and I can't access my money. This has happened at least 10 times now. Each time I have to wait about 3-4 days, and in the end, the withdrawal is canceled. Because of this, I've already contacted support via live chat and by email. However, I've always been put off. The withdrawal should actually work; there aren't actually any problems, I should just be patient and the withdrawal would work this time. In the end, however, it was canceled again. Also on the advice of support, I asked my payment provider whether the problem lay there because they were blocking transfers. But this was not the case. Now I'm at a loss and don't know how to get my money, which I've been waiting for for almost a month. So I hope someone here can help me. I'd also be happy to send pictures of all withdrawal and cancellation requests. However, you can only attach one picture on this platform. Sincerely, Jonathan Rall

Ich habe auch Probleme mir meiner Auszahlung 

I also have problems with my payout

Hello Joschi286,

First of all, welcome to LCB.

We have forwarded your complaint to the casino rep and requested further explanation. We will update you as soon as we receive their response.

Could you please let us know if your account has been verified? And have you claimed any bonuses?

Thank you.

Hello Eicher87,

We have received your private complaint and forwarded it to the casino rep for further clarification. We will let you know once we receive their response.

Could you please give us more information about your case?

- Is your account verified?

- Is this your first withdrawal at Rabona Casino?

- What explanation have you received from the casino regarding your withdrawal?

Thank you.

Hello Joschi286,

We’ve heard back from the casino rep and they’re looking into your case. Could you please let us know if the casino has contacted you?

Thank you.

Hello Eicher87,

Could you please update us on the progress of your withdrawal?

Thank you.

Hello Joschi286 and Eicher87,

Could you please let us know if you have received your funds? 

Thank you.

Since we haven't heard back from the members Joschi286 and Eicher87, we will mark Cases #3503 and #3506 as Closed due to the submitters' inactivity.