iWild Casino, supporto per Snatch Casino e thread di reclami

Still dont have my money back, after a ton of mails and a lot of talks with the support i start thinking this is a scam they made to me, 400 bucks lost for a scam i cant belive it

Dear Patricio Miguel Martín Méndez,

We've sent another reminder to the casino rep. If they respond at any time, we will let you know.

ok ty so much, really

Dear Patricio Miguel Martín Méndez,

Since we never heard back from the casino reps, we would need to close the complaint due to the casino's unresponsiveness.

If they respond at any time, we will reopen the complaint.

Thanks for your understanding.

are you kidding?

Dear Patricio Miguel Martín Méndez,

We are doing our best to assist our members, but unfortunately, sometimes casinos do not respond, and there's not much we can do in those cases.

We have reached out and sent another reminder through their support and here's what they say:

We received your email. As soon as our managers review and process your request, they will immediately inform you.

Hopefully, this time we will get a response. Thank you for your patience.

Dear Patricio Miguel Martín Méndez,

Unfortunately, there was no response from the casino despite our numerous attempts to find out more about your case. We will wait a few more days, but if we do not hear back, we will unfortunately have to close the complaint due to the casino's unresponsiveness.

Thank you for understanding.

Dear Patricio Miguel Martín Méndez,

I want to extend my sincerest apologies for the delay in responding to your inquiry. Your concerns are important to us, and I am here to ensure that you receive the assistance you need. To proceed further and provide you with the best possible support, could you kindly share the email address linked to your gaming account via a private message? This will allow me to access your account details and address your query more effectively. Thank you for your understanding and cooperation.

Snatch Casino Representative

I have been playing in IWILD for some years and yes - they do have this rule about max withdrawal. I found out myself at the moment of withdrawal as well. In some casinos you are allowed to play ad win more than max amount set interms after wagering. But here no - all you can do with outstanding amount is play them to collect coins and exchange them in store. 

Hello Minmu01,

Could you please provide us with more information? Your deposit didn’t appear in your account, or what exactly is the issue here?

Thank you for your cooperation.

Deposit to account according to the amount that the casino sets the size
50 €/100 € I deposited more than 50 € but it's not a problem for me, it's missing only 3-4 € I tried to send the receipt, it shows only 50 € For that reason I will not deposit a second time. Currently I am looking for options on the casino. Recommended.

Thank you for your clarification, Minmu01. Should you need any assistance, we're here.

Please note that IWild Casino is luring customers to vote for them by offering them free spins for LCB Awards 2024. Please look into the matter. If possible disqualify them.

Dear smkanchan,
Thank you for taking the time to pay attention to our activity in the LCB Awards 2024 voting. We truly appreciate this discussion and would like to emphasize that our customers’ opinions are of the utmost importance to us.
We always strive to maintain an open and honest relationship with our audience. Offering free spins is part of our efforts to draw attention to this important event and thank our players for their loyalty and support. This is a common practice in such initiatives, which allows us to create additional motivation for our users without breaking the rules.
We believe that the reputation of IWild Casino is formed due to the quality of our services, and the participation of our customers in the voting is an expression of their sincere trust and sympathy towards us.
Thank you for the opportunity to clarify our position! If you have any additional questions, we will be happy to answer them.
 

Top Casino top Support 

❤️ I love este casino 

Dear smkanchan,

We appreciate you sharing your concerns. Every casino has its own unique way of announcing and promoting its nomination for the LCB Awards, but at the end of the day, the final decision on the winners rests solely with our team of judges. Similarly, when it comes to the Member's Choice Awards, it is entirely up to each player to decide which casino they believe deserves their vote.

Feel free to participate in the voting process and choose the casino that you feel best represents your experience. Thank you for your understanding and support, and we truly value the input of every member in this process.

Перестали играть слоты за бонусные средства

Importo contestato: 4400руб

Hello VladimirV,

Could you please let us know if you need any assistance?

Thank you.

Dear VladimirV,

Could you please elaborate on the issue you are facing with the Snatch Casino so we could be able to assist you?

Thank you.

Translated version of the complaint sent to us via PM:

Hello! The problem is that I deposited funds into Snatch Casino with a bonus, started playing, and spent the real money. The bonus money remained, but the bonus money is not playing/working.

Dear VladimirV,

Could you please let us know which specific bonus you claimed? We have informed the casino rep about your complaint, but please keep in mind that due to the holidays, their response might be delayed. 

Please keep an eye on this thread for further updates.

Thank you for your patience.

Dear VladimirV,

Thank you for providing the additional information. We have forwarded them to the casino rep and will update you as soon as we receive their response.

Ich habe vor zwei Tagen 30€ mit dem angegebenen Tagesbonus eingezahlt und es wurde von meiner Bank abgebucht aber nicht auf mein Casinoguthaben. Ich schrieb mehrer Emails an die Abteilung und bekomme jedoch keine Antwort. Der Live Kundendienst sagt immer nur ich solle warten und das ist eine sehr große Frechheit zumal es immer mit den Einzahlungen funktioniert hatte. Vielleicht geht es ja jemanden genauso und hat vielleicht einen guten Rat diese Problematik zu lösen.?

Importo contestato: 30€

Two days ago I deposited €30 with the stated daily bonus and it was debited from my bank but not from my casino balance. I wrote several emails to the department but got no reply. The live customer service always just tells me to wait and that is a huge cheek, especially since the deposits have always worked. Maybe someone else has the same problem and has some good advice on how to solve this problem?

Dear Farkes32,

We have received your complaint and informed the casino representative about it. Please note that the rep is currently away due to the holidays, so there might be a delay in their response.

Thank you for your patience.

Dear Farkes32,

We haven’t received a response from the casino representative yet, as they are currently away due to the holidays. We kindly ask for a bit more patience while we await their reply. In the meantime, do you have any updates on your side?

Thank you for your patience.

Ich habe immer noch kein Geld erhalten von meinen beiden Einzahlungen und ich bin sehr enttäuscht, wann ist denn der Vertreter wieder da um Einzahlungen vom 10. Oktober und vom 27. Dezember zu bearbeiten?

I still haven't received any money from my two deposits and I am very disappointed, when will the representative be back to process deposits from October 10th and December 27th?

Hello Farkes32,

The casino rep is back and looking into your case. Please keep an eye on this thread for updates.

Thank you for your patience.

Dear JovanaV and Farkes32,

We inform you that the above-mentioned funds have been successfully credited and used on the balance.
We thank LCB representative for cooperation. If you have any other questions, we will be happy to answer them.

Best regards,

iWildcasino representative.

I didn't get paid I got 20 free games I rolled 40 times the winnings and I made a deposit I met all the conditions

Importo contestato: 150€

Dear kaloyan aleksiev,

Can you provide us with a bit more information?

• Is this your first time playing at iWild Casino?
• Is your account verified?
• Have you contacted the casino's live chat support regarding this?

Also, please note that their T&C states:
14. The maximum allowed amount for withdrawal which has been won from casino bonus free spins is €100. If the withdrawal amount exceeds the allowed amount, the player will receive €100, and the rest will be deducted from the player’s balance in accordance with the bonus policy.

We have contacted the casino representative, so please keep an eye on this thread for further updates.

Thank you.

the account was not verified, I did it after that 150€ for withdrawal waiting for 4 days you wait and finally I received an email that my account is being deleted there was a duplication of the ip address