I am having a problem with Hugobets, just like many others here. The address verification simply isn't working—or rather, it seems like scam. I complete the verification process via Sumsub using a document, exactly as required. It gets accepted as valid, and the system states that the verification was successful. However, a few hours later, I receive the exact same prompt asking me to verify my address again. This has been going on all day long. The request keeps popping up repeatedly, even though I actually receive an email confirmation stating that the verification has been successfully completed. The live chat support either cannot or will not help me. Can you guys assist me?
Importo contestato: 119.03€
Casinò: HugoBets
Case #: 4300
Ho un problema con Hugobets, come molti altri qui. La verifica dell'indirizzo semplicemente non funziona, o meglio, sembra una truffa. Completo la procedura di verifica tramite Sumsub utilizzando un documento, esattamente come richiesto. Viene accettato come valido e il sistema indica che la verifica è andata a buon fine. Tuttavia, poche ore dopo, ricevo di nuovo la stessa richiesta di verifica dell'indirizzo. Questa situazione si ripete continuamente, nonostante riceva un'email di conferma che attesta il completamento della verifica. L'assistenza tramite chat non può o non vuole aiutarmi. Potete aiutarmi?
Importo contestato: 119.03€
Casinò: HugoBets
Case #: 4300
I am having a problem with Hugobets, just like many others here. The address verification simply isn't working—or rather, it seems like scam. I complete the verification process via Sumsub using a document, exactly as required. It gets accepted as valid, and the system states that the verification was successful. However, a few hours later, I receive the exact same prompt asking me to verify my address again. This has been going on all day long. The request keeps popping up repeatedly, even though I actually receive an email confirmation stating that the verification has been successfully completed. The live chat support either cannot or will not help me. Can you guys assist me?
Inviato tramite il modulo di reclamo LCB
Traduzione 
tradotto con 
