Prisma/Slot of Vegas/VIP Lounge/Cool Cat/Cirrus/POC/Club Player/Wild Vegas

Hi, I have an account with Cirrus and I have been waiting for a withdrawal since 3/5, is there a anyone here that may be able to help me?

Hi Ingrid
      I received my check on weds. Thank you

Hi everyone,

Sorry, I've been away from the office.  I'll try to get back to all of you tomorrow.

Best regards,

Ingrid

Hi
I have forwarded my documents but have heard nothing

Hi Ingrid! I'm happy to see a rep on this site from Prism. I've been concerned about my withdrawal from 4/18/10 of $600.00 for Slots of Vegas acct. name:Wererabbitt. All documents were received prior to withdrawal request. Withdrawal is still pending. When can I expect to receive my money?    Susan

Hi kelvin,

On behalf of the casino I apologize for the delay in approving your withdrawal.

The delay I mentioned in a post above was mostly with withdrawals requested at the end of February and beginning of March; the casino is working on approving all the delayed withdrawals, and we expect to be up to date soon.  I will check up on your withdrawal and make sure it's approved as soon as possible; all February requests were already approved so it should be soon, please don't worry, you don't need to send anything else.

Best regards,

Ingrid

Hi Shadow,

I'll be happy to check up on it, please send me your username by PM.

Best regards,

Ingrid

Hi Allieh,

I'll be happy to check on your account, please let me know by PM which casino and login.

Best regards,

Ingrid

Hi Susan,

It usually takes 7 to 10 business days for a withdrawal to be approved if all the documents are in place (in your case they are) so your withdrawal should be approved this week.

Best regards,

Ingrid

ingrid, hi
i have 2 withdrawls pending from mar 1 and mar 3, both are over 2 months old. these withdrawals are with coolcat casino.
i would appreciate u checking on these, thx cosmod11
ingrid , thx for all your hard work

Do you have any update on this approval? This has been since December and shows pending from Jan 28th.

Hi Cosmo,

I don't want to promise yet because there are some details to finalize, but it looks like withdrawal requests from the week of March 1st will be approved at the end of this week or next week at the latest.

The largest bulk of withdrawals pending are from the beginning of March so once these and the ones from the following week are approved, it seems the casinos will soon have the process back to normal with 7 to 10 business days for approval.  I'm sorry your requests are from one of the two weeks that have been delayed the most.

Best regards,

Ingrid

Hi TC,

Could you send me your login and casino by PM? All withdrawal requests from January and February have been approved so there must be something wrong with yours, I'll check and see what happened.

Thanks,

Ingrid

Ingrid
Just want to let u know U are the Best...
Keep up the good work and I have been gambling on these sites for many years. It takes time to get paid sometimes, but they do pay. It is great to have Ingrid helping with our questions and concerns..
Sunnydays

Hi TC,

Thank you for the information.

Large withdrawals need to be sent in installments and they are sent leaving some time in between for a number of reasons, security being one of them.

Your first two installments were already approved and sent to your QuickTender account.  The last one as you mentioned is pending and should've been approved by now, it is however delayed; I will check on it and make sure it's approved as soon as possible.

Best regards,

Ingrid

Dear Prism rep. I have just made a withdrawal request from Prism....How long will I have to wait...You have my docs...I have used neteller to do the transfer..Can you specify time I will have to wait???
Thanks

Hi Ingrid Allieh here
My username is alliedeas, the casino prism
I have received confirmation on docs being received.
I have made a withdrawal request through neteller.
Can you specify how long I will have to wait
Thanks

Hi Ingrid
My username is alliedeas, the casino Prism
I have had my docs approved
I made a withdrawal request through neteller
Can you specify how long I will have to wait??
Thanks

username alliedeas
casino Prism
I have had a confirmation email re docs
I ,made a withdrawal request through neteller
How long will my withdrawal take to be lodged in neteller??

Hi Allieh,

There have been some delays lately but the casino is almost up to date now, so hopefully it will take the standard time: 7 to 10 business days for the withdrawal to be approved and 7 to 10 business days for funds to be sent to your NETeller account.

Please consider however that as it is stated in the terms and conditions here:

https://lcb.org/casinos/prism.html

the maximum cashout for this free chip is 2x the chip amount or $150; the rest of the funds will be removed from your account.

Best regards,

Ingrid

Hi Ingrid
I hope that will be the case. Thanks for your help so far and I will inform you if I need your assistance again...maybe in 7-10 days if the withdrawal has not gone through
Have a nice evening
Allieh

Hi Ingrid - the last installment was approved yesterday. It looks like they are back on track in processing time. I will wait the 7-10 days to see if it completes to my ewallet account. Thanks for all of your help.

hi ingrid  i made a withdraw on 3 -20- 10 and it was approved on 4-1-10 at palace of chance my username is nc28472 can you check on it for me thank you

Hi NC,

Your funds were sent by Western Union, you can contact Customer Service 24/7 (I recommend by chat so that it's easier to receive the information) and they'll provide you with the details you'll need to pick it up.  If you prefer you can also let me know and I'll send you a PM with the information.

Enjoy your winnings!

Ingrid

Hi
I have been playing Virtual Casinos for the last year and have deposited thousands of dollars.  I finally won and I have been getting the same story since March 1. 
Reference #: LTK146058247030X
Please use this reference number for any correspondence in regards to this issue.

Subject: When you were offline (via LivePerson)

Dear CoolCat Member,

This is Damian with CoolCat.

it should be approved by the end of the next week as per approval team for more info please contact us back this week thank you we apologize for the inconvenience this might cause but due to the high amount of requests we are handling at the moment we are a bit behind schedule
Best wishes,

Damian
CoolCat Withdrawals Department
You can reach me anytime, Monday - Saturday 8AM EST until 5PM EST
Email: withdrawals@CoolCat-Casino.com

info: A site operator will be with you momentarily. Please be reminded, in order to ensure your future deposits and withdrawals are processed efficiently, it is very important to verify that we have your current personal information updated in our system along with any documentation necessary for withdrawals. Thank you for your cooperation.
info: Thank you for using our LiveChat Service. This is 'Henry'. How can I help you?
Henry: hi
canes1978: I have been told threee weeks in a row that my withdrawal would happen next week. What is the status now?
Henry: let me check
canes1978: thanks
Henry: I am sorry the info I received from approval team is that your request should be processed mid next week and that we will try and expedite it after approval due to all these delays
Damian: hi
canes1978: Please check the status of my withdrawal request
canes1978: Hello
Damian: Thank you for holding. I will be with you in a few moments.
Damian: Please hold while I check your account, thank you for your patience!
canes1978: ok
Damian: I am sorry for the delay. I will be right with you.
Damian: One more moment. I apologize for the wait.
canes1978: zzzzzzzzzzzzzzzzzzzzzz
Damian: thank you
Damian: I just finish checking your account
Damian: it should be approved by mid next week as per approval dept
Damian: for more info please contact us by mid next week for new info thank you
canes1978: I was told mid week this week, last week. This is over six weeks in the works.
canes1978: I can't beleive you expect me to wait two months to get paid

Henry: gi
canes78: What is the excuse for my withdrawal not being done this time?
canes78: Submitted 3/1
canes78: Hello
Henry: let me check your account
Henry: as per approval team your request should be processed by mid next week
canes78: Thanks. That would be 6 weeks to get a withdrawal. That isn't very good service
canes78: Well, processed means how long from that point to get paid
Henry: I understand and I apologize for all these delays

Subject: When you were offline (via LivePerson)

Dear CoolCat Member,

This is Jason with CoolCat. It takes 7-10 business days for your withdrawal's approval and another 7-10 business days for you to receive your money. For further info please contact our live chat support team
Best wishes,

Jason
CoolCat Host
Toll Free: 888-441-6693

I have sent numerous requests for help and I haven't gotten any response.  I am just resigned that I am getting ripped off.  Is there anyone that can help me get my money?

Canes1978

Hi Canes,

The largest bulk of withdrawals pending are from the first two weeks of March.  The Withdrawal department has been approving withdrawals from March 1 to 7 this week and your withdrawal was actually approved earlier today.

I'm not sure if you've seen my posts but basically in February there was an unusually high amount of withdrawals requests and it delayed the whole process.  Once the week of March 8 to 14 is approved the process will go back to normal with 7 to 10 business days for approval.

I'm truly sorry your request was from one of the two weeks that have been delayed the most.  I'll keep an eye on it to make sure funds are sent to you as soon as possible.

Best regards,

Ingrid

hi ingrid -- i got the second and final instalment on thursday.  thanks very much for your help -- i am sure that i would still be waiting for a payout if you hadn't been shepherding it through.

I was happy to help redbird

hi ingrid thank you for your help .and i would like to let everyone know that  iplayed at palace of chance with a free chip from lcb and i won with it and was able to cash-out with it it took about 6 weeks but guy i got the money. thank you palace of chance . stan hamilton  nc28472

hi ingrid - after 3 weeks of my last post here my withdraw is still pending on vip lourge. i read that last week you have aproved all withdrwals from 01/03 to 07/03 why my withdraw is not aproved? Username: afrabitt

Hi Kelvin,

Your withdrawal works a little different because it's Click2Pay so it's not sent by our third party processors, but instead it is paid directly from our casino software.

To us it was considered approved several days ago and earlier today it was approved in the software and therefore sent to your C2P account.

Best regards,

Ingrid

Hi thank you for help me now the money is in my click2pay account.

hi ingrid, sent a message to withdrawals dept today requesting $887. for withdrawal approved on 4/8.from coolcat
received email from Henry ,saying they sent it at the end of april. he said to check w/ my bank,i'm assuming they sent a wire transfer.i never received that deposit into my account. can u check on this ,and see if they sent it out and how it was shipped. thx for your help,
cosmod11

Hi Cosmo,

The third party processor is looking into this and I'll write back as soon as I have an update, hopefully tomorrow if not then Friday, sometimes it's difficult to track down wire transfers.

Best regards,

Ingrid

Hi Ingrid - my last installment was approved on 5/5 - it has been 10 business days - and just showed up in my ewallet account. It appears withdrawals are back on track and appreciate your help along the way.

Hi Ingrid.
This is about a party city withdrawal.
I first requested on March 21th. It was falsely declined 2 times, getting me back and forth about how I should withdraw and which is the best method.
Finally it was approved on 19th of April, but ever since I keep hearing in the onine chat and emails from withdrawals@partycitycasino.com, that I will receive my money on my neteller at the end of this week, when it is Monday, Tuesday or Wednesday and that I will receive them by mid of next week if I contact them on Thursday or Friday.
I have over 15 emails stating expected days of withdrawals that were not true.
It has been now 2 months since my first withdrawal request, which was declined due to the wrong info I received from online support and 1 month since my withdrawal request was approved and I am still counting the days
username : iliolios

Hi Trent,

Party City is managed separately but I looked into it and it is scheduled to be sent tomorrow or Saturday to your NETeller account.

Best regards,

Ingrid

Hi Ingrid. I did get managers approval on 5/4/10 for my withdrawal, but am still waiting for overnight check to be sent. I asked chat about this and one person said this week, but its Thurs. and nothing yet. This was for ID:wererabbitt on Slots of Vegas. How much will I be charged for this? It seems unfair to be charged at all considering how long this whole process takes and this was my only option. I asked chat about the fees, I got no reply. Can you help me? Thanks, I really do appreciate the time you take to help all of us out!!!! 

Queen,

They will take 60 dollars for that over night check, and no matter what is said your will still be waiting for atleast 5 to 7 days for it. You will get the same line everyone gets, be patient they will eventually pay you. BUT STAY ON THEM!!!!

LH

Thanks for info.   It's hard being patient when you're broke ..lol, I'll see what happens in the next few days.

Hi Queen,

It usually takes 7 to 10 business days for funds to be sent so it should've been sent to you this week, we apologize for the delay.  It is scheduled to go on Monday.

Regarding LH's post, once I am asked to help you can feel confident on what I'm saying, please don't feel like you need to contact Customer Service any further, it's not necessary.  Also, fees deducted vary depending on the amount sent and the processor, $60 is a fee deducted usually for amounts sent higher than yours.

Best regards,

Ingrid

Thank you Ingrid...It's my first withdrawal on Slots of Vegas and I just wanted to make sure I got my cashout before depositing again. I look forward to having a good relationship with this casino. I appreciate you looking into this for me!!! Have a great day!!

My pleasure and you too!!

HI INGRID, STILL DONT HAVE AN ANSWER ON $887 . THAT CCOL CAT SAYS THEY'VE WIRED.
I STILL DONT HAVE IT, THX FOR YOUR TIME AN EFFORT,COSMOD

Hi Cosmo,

I'm sorry, I looked into this but forgot to write back to you about it.  The initial wire was returned so an ACH was sent to you at the end of last week, if it isn't in your bank account by Friday this week please let me know.

Best regards,

Ingrid

THX INGRID, I WILL KEEP U POSTED, THX FOR ALL YOUR HELP, COSMOD

Hi Ingrid my withdraw on VIP Lounge casino was aproved on 05/05 but after 3 weeks the money is not credited on my neteller account.
Username: vanystar

Im getting NOWHERE FAST,not to mention going BROKE w/all these depositing promos. can anyone give me some heads up on any NO DEPOSIT BONUS C O D E S, PLEASE

You should be able to find all the No Deposit bonuses you need - just click that link.

blue