Prisma/Slot of Vegas/VIP Lounge/Cool Cat/Cirrus/POC/Club Player/Wild Vegas

Hi everyone,

Prism Casino Review
Slots of Vegas Review
VIP Lounge Review

We accept US players and offer promotions hard to find anywhere else. What I'd like most is for you to enjoy playing without worrying about anything at all.

Please be aware that Slots of Vegas is a skin of Prism, you may have an account in both but please make sure you use the correct username when logging into each of them so that you keep promotions separate.

If you are having an issue that CS was unable to solve for you, I'll do my best to help.  I recommend contacting CS first because they're here 24/7 and I'm not 

But please, please (and this is my advise when playing in any casino):

1. If you request a bonus, make sure you know the wagering requirements and maximum cashout BEFORE you start playing.

2. If you have winnings that you'd like to cash out, especially if you used a bonus, DO NOT make another deposit or use another bonus while the winnings are in your account. First request your withdrawal, and contact CS to be sure you know the steps to follow. This way, you'll always be sure you're not breaking any terms and conditions.

I would like you to always get your winnings, and terms and conditions in these casinos are not much different than any other casino, just please make sure you know what they are.

Good luck!

Ingrid E.

Hi Ingrid,

I requested a withdrawal on Friday Sept 4th. I have faxed in my documents. Can you tell me when I can expect my money?

Username- expressguppy

Thanks,
Rebecca

Hi Rebecca,

If documents are received and everything is in order, payments are sent in about 15 business days from them moment you requested your withdrawal.  However, if the Withdrawals department starts processing your cashout and documents haven't been received, they'll deny it and you would have to start over again with the waiting period.

I will send you more specific details on your withdrawal by PM.

Best regards,

Ingrid

JUST GOT RIPPED OFF BY PRISM CASINO I DEPOSITED MY LAST 30 DOLLARS I DIDNT EVEN HAVE ENOUGH TO EAT SO I COULD DEPOSIT INTO THE CASINO MY WINNINGS WERE 900 DOLLARS THEY SAID THEY DID NOT RECIEVE THE DEPOSIT I HAD MADE ON THIER END AND THAT SINCE THEY DID NOT RECIEVE THE DEPOSIT THERE WERE NO WINNINGS ACCOUNT CLOSED AND THEY EVEN BANNED ME FROM THE CASINO CAN INGRID HELP

OH YEAH I WAS NOT CHARGED THE 30 DOLLARS FROM MY CREDIT CARD HMMMMMMMMMM

Hi Hothead,

You didn't mention your login so I cannot check and see why your account was banned; please send me a PM with it, I'll be happy to look into it.

It takes our processors 24 hours to collect funds from credit cards; players don't like waiting that long, so what we do is basically assume the charge will go through, which is the case 98% of the time.  Funds are credited to the account even though we haven't received them yet.

Unfortunately, in some cases the transaction is rejected by the bank or credit card company and this was your case.  Since the funds were not collected, we must removed them from the account.

Best regards,

Ingrid 

Hi Ken,

The maximum cashout of the free chip was $100, which were sent to you by MoneyGram on January 31st, 2009 with control number MTCN # 27598446.

An email was sent to you at the time with this information and if you had contacted CS they are also happy to provide it.

If you didn't retrieve the funds, unfortunately after one month MoneyGram no longer has them available and there is no way for us to retrieve them either.

Best regards,

Ingrid

Hello everyone,
I'm very pissed off today because last night i tryed to use a promotion coupon that had been sent to me and I'm not allowed to use it.October300 was in mail from cirrus,club player,VIP lounge,sov,prism and all the others.So i went into live chat and was told I'm no longer allowed to use no/playthrough coupons.Well this Stinks and i refuse to use 10x max ones.I have won Meany times now,but I'm not rich yet and have never won a jackpot that i was able to cash out.I dep 30.00,40.00 even more on these sites and go bust fast.I do get lucky and play for 6-8 hours and climb up to just over 1,000.00.I feel I'm being singled out for some reason.I see no posts from others having this problem,nor can i find this in the rules.I'm getting sick of sites making up new so called rules as i play.I was VIP on Vegas tech sites for years and i can no longer play their because i got pissed about a withdraw i didn't get.I hounded them for months and i got excuses after excuses.So i found a new group RTG and have Enjoyed playing on their sites.But now i have decided to stop playing and go back to local land based casinos.It sure would have been nice to win a 5,000 or more jackpot when i was able to use the coupons,but i have no chance in hell now.Not with 10x match! Ive waited up to 2 months for my withdraws and been told stupid reasons why it took so long.Whats really funny,is i have never received any emails telling me i can't use no/playthrough coupons.I still get emails from SOV for no/playthrough coupons.But was told on this site that its because I'm skilled player.What is skilled? Someone that gets lucky every once in awhile?I spend to much money? I'm allways playing? Give me a break! These sites have VIP levels and how the hell can anyone get this stats when they limit your play? Well I'm done with on line games.I'm just fed up and feel everyone needs to know this.If anyone finds info about being skilled player,please let me know.

Hi Cobra,

We've been over this, you already knew you were no longer allowed to use no play - no max bonus codes and I had already explained.

Skilled means you are not a new player that needs all the opportunities he/she can get to learn how to play, skilled means you know very well what you're doing.  Players are restricted from this specific type of bonuses all the time, they don't post because what they do is what I said you could also do: if you want to use a bonus and be able to cash out from a jackpot, simply use a code that has no max cashout but has a playthrough.  Playthroughs in our casinos are completely doable, unlike other casinos where they are 40x, 50x, I've even seen 60x.  Here it's usually 20x, more than easily done if you hit a jackpot.

Best regards,

Ingrid

No, we didn't go over this.At the time i asked about this it was just SOV account.Now its Every single Virtural group site.So we only talked about SOV not all the others.Thats ok becouse i'm done playing online and going back to land based casinos.This way i don't have to wait for my money nor have my vip level changed to regular. Also this rule was for blackjack players,but has now gone to slot players.

Hi ingrid,

i talked to one of the operators at Cool cat casino and he/she told me that I didn´t have a regular account but an excluded one.

What does that mean?

Hi Cobra,

I'm sorry if I didn't clarify that this applied to all our casinos and I'm sorry you feel this way.  As I said, you can still get no max cashout bonuses if you wish.

Best regards,

Ingrid

hi ingrid i ive been playing on prism casino and ive made 2 withdrawals, one has been approved and one is pending could you please check my status my username is giro247

hello ingrid, yes the neteller withdrawal was approved on 13/10/09.  do you have any idea when it will reach my account thanks

Hi Giro,

Your winnings will be sent to your NETeller account within the next few business days, by the end of this week or the beginning of next one.

Enjoy!

Ingrid

Hi Ingrid,

I am awaiting 3 withdrawals and have been waiting for quite a while. 

One is from Virtual Casino (user name: amyspear) requested on 9/25/09

One is from Silver Oak (user name: amyspear) requested on 9/27/09

One is from Slots of Vegas (user name: aspear) requested on 9/28/09

I have contacted live chat several times at each casino, but I feel like I am getting the run-around because I get different information from each agent I chat with.  Can you please let me know what the status is on each of these three withdrawals?  Thanks for any help you can give!  I need the money!

i wish you luck anyspear i too have waited forever at these but rest assure you will get your money someday they give bigger bonuses but take up to three months to pay been there done that GOOD LUCK stay on them

Thanks for your swift reply ingrid, will check my neteller account at the end of the week and the middle of next week.  So once payment has been sent will the other pending withdrawal be approved and paid in straight away or will i have to wait again. thanks giro247

Hi Giro,

The second withdrawl will be approved a few days aftwards.

Best regards,

Ingrid

Thank you Ingrid.  I appreciate it. 

So Ingrid can any of your casino's take our Breast cancer challenge?? Are they willing to donate a percentage of any deposits??? We would be greatful to you if you could step up as well

Hi Ingrid,

could u please check on my withdravels and when i´m expected to recieve my winnings!!

I hade my first request the 3/9 and and it was approved 10/10. But i still haven´t received a check.

To add to this a have another 25,000 on request. That i´ve earned hitting 3 jackpots  and one major winning!


my username is: jurre

Best regards Jurre

I play for Cool cat casino

Wow, congrats on your big wins Jurre!

Thanks amyspear and Ingrid!!

That´s absolutely right. I contacted the casino after I made the post and was asked to provide my neteller account. They told me it would be processed in the next few businessdays together with my next approvel.

I´ll keep u posted in the forum.

Thanks Ingrid for looking in to my mather!!

Jurre

Hi Ingrid i made a withdrawal request on Palace of Chance on the 9th October
10 business days its been today now .
I went to live support and they said they had technical issues and couldnt
access players accounts 

Anyway can you chase it up for me to see whats happening ive been thru this
before and know it takes roughly 2 weeks for approval and another week after that
to get the funds .

hi ingrid, just checked my neteller account and the money is in, great stuff, keep up the good work.

I forgot to add that my username on Palace of Chance is  lester1
Have been on to live chat again today and they said that i had to talk with
withdrawals dept and they are not available at the weekend so i have to try again
on Monday. I will and then i will be back on here with an update on my withdrawal hopefully .

Ok so ive just finished another live chat at Palace of Chance

I asked if my request was going to be approved today as it is now over 2 weeks
since i made a withdrawal request .

Heres what i am told by Lilly :-
" No approvals are scheduled today or this week as per the withdrawal dept the next
 approval date is by the end of next week "    :o

Well thats pretty ridiculous to be honest . So basically Palace of Chance are not
approving requests within 4 weeks thats what im told in this chat !!

Ingrid can you sort this please live chat is absoultely no help .
There is no excuse for having to wait 4 weeks to get a withdrawal request approved
it doesnt matter the high voulme in requests that have allegedly been made .

What happened to the 3 week timeframe for payouts has that stopped now
because that thread isnt there anymore?

Over to you my princess Ingrid  :)

Hi Ingrid.  Any word yet on my withdrawals?

Thanks!

slots of vegas account name - aspear
virtual casino account name - amyspear

Hi Carlito,

I'll look into it and get back to you.

Best regards,

Ingrid

Hi Amy,

Your Prism cashout was sent on Friday by MoneyGram and the Virtual one will be sent soon.  I'll send the MoneyGram details to you by PM.

Best regards,

Ingrid

Hi Carlito,

There must have been some sort of misunderstanding, I'm sorry for the inconvenience and delay. 

Your withdrawal will be approved today.

Best regards,

Ingrid

Hey Carlito will you let us know if they really do approve you today or not thanks i played that game before with the virtual group and i'd like to know if they really do thanks

Thank you Ingrid, I look forward to receiving your PM with the Money Gram information. 

Ok thanks for the reply Ingrid

and yeah Mamrone i will post as soon as i get approval and i will be back
tomorrow if it hasnt been done by then .

My withdrawal request has now been approved im just waiting for the funds to
hit my NETeller account . Took around 4 days for that to happen last time so
lets hope its the same this time . 

Thanks Ingrid

NETELLER you must not live in the states that's a good thing they have neteller to answer to here in the states we have no recourse and they know it Good for you keep us posted

Ingrid,
Help, please! I am having my own personal nightmare with Wild Vegas' payout.  On Sept. 24th I requested a wire transfer of $200. On Oct. 1st a non-collected withdrawal was approved - I don't even know what that was. On Oct. 8th a wire transfer for $146 was approved. Same day, a $54 wire transfer was declined. Same day a $54 manager withdrawal was requested and then approved.
I called customer service and they told me that I would be mailed a check in another 10 business days. When I called customer service on Friday, Oct. 23 they told me $146 had been sent via money gram on Oct. 21st and that I would be contacted with the sender's name and control #. I called on Sunday and was told by a very rude man that the only way to contact the withdrawal dept is via live chat in their software. So I contacted them via live chat and was told to come back to live chat on Tuesday for my control # and sender's name. Low and behold live chat is not working today. Tried on two different computers. I can only send my user name and a message and they sent me an email stating "while you were offline" - which is BS because THEY are the ones who are offline! When I call customer service I get muzak and "you're call is very important to us..." JUST GIVE ME MY MONEY ALREADY!

My username with them is: maresydotes

Hi Mary,

The transactions you are describing happen because our bonuses are non-cashable; your bonus amount was for $54 and it had to be removed from your account.

Regarding your withdrawal, we do not send payments directly, especially not to the US, we have to use third party processors.  The request for your funds to be sent was done already, we're just waiting for them to send us the information you'll need to retrieve it.  This will be posted in your account some time this week.

We have been in the middle of a thunder storm today and live chat has been unfortunately down, as well as our internet connections (on and off). The "while you were offline" is for us, I imagine you're getting an automatic response to let you know your attempt was recorded.

Please feel free to contact CS later on today or tomorrow and ask if the information is in your account, or I can also check for you and send it as soon as I see it in your account.

Best regards,

Ingrid

Thank you, thank you, Ingrid! You are the best! You are the only one who offered me logical explanations for what was going on. I was a raving lunatic dealing the withdrawal dept. Yes, please check my account if you don't mind and send the info to me when it arrives.

I'm sorry you're weather has been lousy

Thanks so much!
Mary

Hi Ingrid can you check to see if my NETeller withdrawal has been processed
and how long should i expect for it to hit my account thanks.