CHIUSO: [a causa dell'inattività dell'utente]: Spin Galaxy Casino - Problema di mancato pagamento

On April 29, 2026 I made a deposit and did not take a bonus. I won over $2500.00 but withdrew exactly $2500.00. While waiting a received an email from Spin Galaxy that said that there was a chargeback and my account was settled, I honestly didnt no what a chargeback was. I decided to look it up and from what I understand Casino Galaxy is accusing me of- disputing transactions made to them from my bank account. According to Spin Galaxy Casino my bank reversed transactions made to the casino in the amount of $2420.00, I immediately went to discuss this issue with Spin Galaxy in their chat. I told the operator I have never disputed a transaction from their casino or any online casino I have played on. The operator then told me that " sometimes the bank will make dispute the transaction without the account holders permission or knowledge. Then I explained to the operator how is it possible that I apparently owe Spin Galaxy Casino $2420.00, when my over all deposits in this casino are $1400.00? The operator then accused me of having accounts on other casino affiliated with Spin Galaxy Casino. I asked for proof and if these accounts were verified with legal documents that they are my accounts, the operator did not answer my question. I also reminded the operator I have never disputed a transaction made to any casino to my bank. I decided to call my bank and get verification that I never received any money back from Spin Galaxy Casino or any affiliate to Spin Galaxy casino due to a disputed transaction. The bank informed that there was no chargeback from any casinos and the last disput I made was May 2025, my cellphone provider took more then what my bill was, the end result of that was- my cellphone provider kept what ever money was owed for the actual bill and I was given the difference back from them overcharging me. Also my bank confirmed that the would never disputed a transaction on behalf of a client and especially without the clients knowledge, it is the account holders responsibility to dispute there own transactions. I spoke to Spin Gslaxy casinos chat a second and also sent over 1 year of bank statements to prove that I have never received returned funds in the amount of $2420.00 in disputed transactions from my bank. I would really appreciate if the could pay me $2420.00 that they owe me. If you need any more info just let me know I have bank statements, screenshot of conversation with the operators, proof of my total deposits . Camieleigh Banias

Importo contestato: 2420C$

Casinò: Spin Galaxy Casino

Case #: 4231

Ciao Camieleigh Banias ,

Grazie per aver condiviso la tua esperienza con noi.

Potresti gentilmente inviarci tramite messaggio privato tutta la corrispondenza con il casinò relativa alle tue vincite, al presunto chargeback e alla richiesta di pagamento su più account?

Una volta esaminati tutti i dettagli, saremo in grado di fornirti ulteriore assistenza e contattare il rappresentante del casinò.

Ciao Camieleigh Banias ,

Potreste farci sapere se avete ancora bisogno del nostro aiuto?

In tal caso, vi preghiamo di fornirci le informazioni aggiuntive richieste, in modo che possiamo contattare il casinò.

Ciao Camieleigh Banias ,

Poiché non abbiamo ricevuto alcuna risposta da parte tua, considereremo il tuo caso n. 4231 CHIUSO per inattività del mittente.

Tuttavia, se hai ancora bisogno del nostro aiuto, ti preghiamo di farcelo sapere tramite messaggio privato e riapriremo il caso.