CHIUSO: [A causa dell'inattività del segnalatore]: Sloto Cafe Casino

Казино MrO предлагает бонусы за регистрацию в казино Slot o Cafe. 
Мой друг зарегистрировался и получил бонус в виде 50 бесплатных вращений. Он успешно отыграл бонус, выиграв 50 долларов. Он хотел внести депозит, я предупредил его, чтобы он сначала прошел верификацию. Он загрузил документы, как и в других казино
, но они их не приняли, задали все, что хотели. Мой друг сказал, что в какой-то момент они написали, что жители его страны не имеют права участвовать в играх на реальные деньги или выводить средства, и заблокировали аккаунт при регистрации в наших странах. Вот такая ситуация. 

Надеюсь, это казино не находится под контролем LCB.

MrO Casino offers bonuses for registration at Slot o Cafe Casino.
My friend registered and received a bonus of 50 free spins. He successfully cleared the bonus, winning $50. He wanted to make a deposit, but I warned him to go through verification first. He uploaded documents, just like at other casinos.
, but they didn't accept them, asking whatever they wanted. My friend said that at some point they wrote that residents of his country are not allowed to participate in real-money games or withdraw funds, and they blocked the account when registering in our countries. That's the situation.

I hope this casino is not controlled by LCB.

Hi sparkok,

Thank you for sharing your friend’s experience with us.

Due to privacy and data protection policies, we’re not able to use someone else’s personal data or contact the casino on their behalf without the player’s direct request. Your friend would need to create an account on LCB and submit a complaint if they would like our assistance.

Additionally, based on the information we found in the casino’s Terms and Conditions, your friend may be accessing the casino from a restricted country:

2.2 You must reside in a jurisdiction where online gambling is legally permitted. It is solely your responsibility to verify the legality of online gambling in your region.

For example, residents of the following countries (non-exhaustive list) are strictly prohibited from wagering real money: Afghanistan, Albania, Armenia, Belarus, Bosnia and Herzegovina, Bulgaria, Costa Rica, Croatia, Estonia, French Guiana, Guadeloupe, Hungary, Iran, Iraq, Israel, Montenegro, North Macedonia, Martinique, Mayotte, Réunion, Moldova, Myanmar, Netherlands, Pakistan, Romania, Serbia, Slovakia, the United Kingdom, and Zimbabwe.

If your friend is located in one of these countries, he/she would not be eligible to play for real money or withdraw funds from the casino.

Thank you for your understanding.

Hello sparkok,

What do you mean by this statement: ‘I hope this casino is not controlled by LCB’?”

According to the Sloto Cafe Terms and Conditions:

Clause 8.5 states that verification documents may be required prior to processing withdrawals, including:

(a) a copy of an ID or passport
(b) a recent utility bill
(c) a selfie with the ID
(d) a bank statement
(e) front and back copies of the payment card
(f) a selfie holding the payment card

Clause 8.6 further provides that Sloto Cafe may request verification directly from the user’s financial institution if deemed necessary.

Under Clause 5.2(b), if no prior deposit has been made, a minimum deposit of $10 is required as a verification step before withdrawing any winnings obtained from a free promotion.

Additionally, Clause 4.1(d) states that verification documents may be requested before processing withdrawals to ensure security and prevent fraud.

All details must be clearly visible in selfies, scans, or copies. Make sure the documents are not cropped or blurred.

We will mark this complaint as CLOSED. If you require any further assistance, we can reopen the complaint at any time.