Legendz - No Payment Issue

On November 14th, 2025, I received an email offering a 25% bonus on top of my deposit and sweeps cash at Legendz Casino. Intrigued, I decided to try my luck on the Bloody Murder slot machine. I had a fortunate streak, hitting wins two or three times and ultimately accumulating nearly $4,000. Subsequently, on the same day, I submitted my first redemption request for $3,000. During this process, I learned of the need to complete verification based on my prior deposit, for which I had previously provided my driver's license. Fortunately, I was able to submit the required documents, and my verification was completed in just a few minutes. The following day, November 15th, 2025, at 9:43 p.m., I submitted my redemption request for $3,000. A mere 10 minutes later, I received an email expressing gratitude for my continued play at Legendz Casino. Shortly thereafter, I received another email detailing the process for my redemption, explaining that first-time redemptions undergo a quick review to prevent fraud. It noted that this review might take up to 24 hours, but assured me that future redemptions would be processed instantly. Ecstatic about my winnings, I felt a sense of joy and relief. At 10:00 p.m. on the same day, I placed a redemption request for three eBay gift cards, each valued at $200, as well as a Burlington Coat Factory gift card, also worth $200. I did not have to wait long for the results; by November 15th, 2025, at 2:55 a.m., I received the three $200 eBay gift cards and my $200 Burlington Coat Factory gift card at 3:38 a.m. Since I had linked my Prizeout account to Legendz, I was notified via email about these transactions. Additionally, my Prizeout account was linked to Lucky Land and Chumba, and I had never encountered any issues with those platforms, only with Legendz. I decided to keep a small amount of sweeps cash in my account to explore live blackjack. While playing live blackjack, I focused on the side bets, particularly perfect pairs and others where the dealer could bust. At 3:41 a.m. on November 15th, I redeemed a $50 eBay gift card and followed that up with a $200 eBay gift card and a $150 eBay gift card shortly after. On the evening of November 15th, at 9:53 p.m., I received an email asking for my opinion regarding my experience at Legendz and invited me to complete a review. This was the last correspondence I received that day. However, on November 16th, 2025, at 1:00 a.m., I unexpectedly received an email granting me 10 free spins on the Tell of the Red Dragon slot, which I did not utilize. Later that same morning, at 2:57 a.m., I was shocked to receive a notification that my account had been closed and that my funds were confiscated due to suspected fraud. I had been playing on a Motorola Edge 2024, and I found it hard to believe there could be any issue given my activities, especially since I had been experiencing successful gameplay on live blackjack. The Bloody Murder slot had already been paying me out, which indicated that it was functioning normally.

Importo contestato: 3450$

Casinò: Legendz

Case #: 4172