CHIUSO: [A causa della mancata risposta del casinò]: Evolvebets Casino - Prelievo in sospeso

Ich habe das gleiche Problem bei mir sind es 355€. Der support besteht nur aus ki und man bekommt ständig die selben aussagen. Ich warte jetzt schons ehr lange und habe auch vorher schon eine Auszahlung bekommen was ohne probleme geklappt hat  nur jetzt heißt es man hätte so ein hohes Auszahlungsvorkommen und deswegen würde es so lange dauern.  Finde so ein verhalten als casino sehr schade und empfehle jedem dieses zu meiden.

Hoffe bekomme hier noch hilfe wie der threatersteller. 

I have the same problem; in my case, it's €355. The support consists entirely of AI, and you constantly get the same answers. I've been waiting for a very long time now, and I've already received a withdrawal before, which went smoothly. Now they're saying they have such a high volume of withdrawals that it's taking so long. I find this kind of behavior from a casino very disappointing and recommend everyone avoid it.

I hope to get some help here, like the thread starter.

Hello nercore, 

Welcome to LCB, and thank you for sharing your experience with our members. 

We're sorry to hear that you're experiencing issues with withdrawal. We understand how frustrating it can be when a withdrawal remains in the "processing" status for an extended period, particularly if your previous withdrawal was completed without any problems. 

To help us review your case, could you please reach out to us via private message and provide the following information:

• Your Evolve Bets casino username.
• The date you submitted the withdrawal request.
• Whether your account is fully verified and if the casino has requested any additional documents.

Once we have these details, we will be happy to look into your case further and provide further assistance. 

Hast du meine Nachricht bekommen?

Did you receive my message?

Eine Auszahlung wurde mittlerweile getätigt aber die 150 sind storniert worden dort habe ich nochmal eine Auszahlung initiiert. 

One payout has already been made, but the 150 were cancelled, so I initiated another payout there.

Hello nercore, 

Thank you for providing us with additional details. 

Please note that we will reach out to the casino in order to get more information regarding your withdrawal, so we kindly ask you to follow this thread for further updates. 

In the meantime, your patience is highly appreciated. 

Ja das werde ich tun vielen dank

Yes, I will do that, thank you very much.

Stand jetzt auszahlung erneut beantragt am 04.08 und heute 07.08 auszahlung noch immer in bearbeitung 48 stunden wieder vorbei. 

As of now, a payout was requested again on August 4th and today, August 7th, the payout is still being processed; 48 hours will have passed again.

Hello nercore, 

We have not yet received a response from the casino representative, so we’ve sent another follow-up.

We kindly ask you to follow this thread for new information and get back to us if you receive any. 

Thank you for your patience.

Hello nercore, 

We are still awaiting a response from the casino representative and have sent a follow-up request.

Please let us know if there are any news from your side. 

Thanks!

Stand jetzt ist wie gesagt das das Casino die Zahlung 2 mal storniert hat und jetzt geht es um 250.5 und der Betreiber beruft sich weiterhin darrauf das sein Auszahlungsaufkommen angeblich so hoch sei. Aber auf der Website wird ausdrücklich gesagt Auszahlung in 48 Stunden das ist so einfach nicht in Ordnung als Casino. Erneute Auszahlung am 11.08 in höhe von 250.5 beantragt. Es hat sich bisher noch nichts getan...sehr schade sowas. 

As I said, the casino has cancelled the payment twice now, and it's about €250.50. The operator keeps claiming that their payout volume is supposedly that high. But the website explicitly states payouts within 48 hours, which is simply unacceptable for a casino. I requested another payout of €250.50 on August 11th. Nothing has happened yet... very disappointing.

Hello nercore, 

As we still haven't received a reply from the casino, we have sent a final follow-up request in order to get more information regarding your withdrawal. 

Keep you posted!

Hello nercore, 

Unfortunately, we must mark this complaint as CLOSED due to the casino's unresponsiveness. Despite multiple follow-up attempts, we have not received any reply or clarification regarding your case.

We’re truly sorry for the outcome, but the casino has chosen not to cooperate or communicate with us. If we ever receive a response or any update in the future, please rest assured that we will reopen the case immediately and inform you without delay.