CHIUSO - Esclusivo €/£/$10 ND all'EuroCity Casino!

I'll go in chat and this is the response.

and that is why I have to forward this issue
I cannot credit a bonus without permission

This is a joke!  :'(

Alexandru G.: Hi, my name is Alexandru G.. How may I help you?
Alexandru G.: Welcome to Euro City Casino Live Chat! We are glad to be of service. Please hold a moment whilst I try to locate your Euro City Casino account with your given email address.
alalask@gmail.com: Hello
alalask@gmail.com: ok
alalask@gmail.com: i receved messege on lcb.org forum from your casino rep, his name is Alberto.
alalask@gmail.com: now is available, please ask for your 10free bonus now at the casino

regards
alalask@gmail.com: here the link for this promotion
alalask@gmail.com:   https://lcb.org/onlinecasinobonusforum/archive/exclusive-$10-nd-at-eurocity-casino!
Alexandru G.: Please confirm the answer to the security question you selected when you registered your account.
The security question you chose was:
xxxxxx

alalask@gmail.com: xxxxxx
alalask@gmail.com: ))
Alexandru G.: thank you, Alexandr
Alexandru G.: have you replied to the link?
alalask@gmail.com: ?
alalask@gmail.com: "replied"??
Alexandru G.: have you clicked the link
alalask@gmail.com: on registration link with this promotion
alalask@gmail.com: yes i do
Alexandru G.: and the message that you got
Alexandru G.: had a link
Alexandru G.: did you click the link?
alalask@gmail.com: Hi All,

Mi name is Alberto from Eurocity Casino.

Sorry for the inconvenience with the bonus it will be soon available for all of you, i am now fixing the problem and i will make this bonus available, please send me your usernames at Eurocity Casino so i can activate your accounts with the promotion.

Thanks for your patience.
alalask@gmail.com: wheni regisered promotion worked not correctly
alalask@gmail.com: and not only i
alalask@gmail.com: there is several LCB members
Alexandru G.: and did he say how he will be crediting the bonus?
alalask@gmail.com: read this topick please
alalask@gmail.com:   https://lcb.org/onlinecasinobonusforum/archive/exclusive-$10-nd-at-eurocity-casino!
Alexandru G.: I will forward this issue
Alexandru G.: to the relevant department
Alexandru G.: and they will contact you regarding this issue
alalask@gmail.com: so why you dont credit this 10
alalask@gmail.com: ?
Alexandru G.: because I cannot do that
Alexandru G.: as I don't have the proof of eligibility
alalask@gmail.com: you now you casino group aalready have not very good reputation..
alalask@gmail.com: i can send screenshot with message that i receved from Alberto
Alexandru G.: I understand that but as long as I don't have direct permission to credit the bonus, I am unable to do so
alalask@gmail.com: bye
Alexandru G.: I will forward the issue
Alexandru G.: and you will be contacted in 96 working hours

he says here, bonus ready...says in pm, bonus is ready...im waiting in live chat..over 20 minutes now....better be ready, lol

and of course, it isnt
even after saying here
and in a pm to me

sigh

Alexandru G.: Hi, my name is Alexandru G.. How may I help you?
Alexandru G.: Welcome to Euro City Casino Live Chat! We are glad to be of service. Please hold a moment whilst I try to locate your Euro City Casino account with your given email address.
xx: good morning
xx: id like to claim my free 20 please
xx: ty
xx: xx@hotmail.com
xx: xx
Alexandru G.: Please confirm the answer to the security question you selected when you registered your account.
The security question you chose was:
City of birth

xx@hotmail.com:xx
Alexandru G.: thank you, James
Alexandru G.: what free 20 are you talking about?
hxx@hotmail.com: from the forum lcb.org
xx@hotmail.com: i joined via the link there
Alexandru G.: you will have to talk to them about this
xxe@hotmail.com: your rep confirmed a while ago i could get it
xx@hotmail.com: he also verified in my email i could get it
xx@hotmail.com: its 10free
xx@hotmail.com: sorry if i typed 20
xxe@hotmail.com: i did
Alexandru G.: I see that the e-mail was requested
xx@hotmail.com: and HE told ME to talk to livechat
xx@hotmail.com: which is you
xxe@hotmail.com: EurocityCasino
Casino Rep
Newbie

Posts: 2



  Re: 10$ sign up
« Sent to: dtsweet on: Today at 05:14:21 AM » Quote Reply Remove 

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now is available, please ask for your 10free bonus now at the casino

regards
Alexandru G.: I will have to forward this issue to the relevant department
Alexandru G.: and they will contact you
xx@hotmail.com: of course
xx@hotmail.com: after several days and hours waiting in live chat
xx@hotmail.com: do you guys not talk to one another?
Alexandru G.: that is a affiliate promotion
Alexandru G.: and I don't interfere with that
xx@hotmail.com: yes, is he not affiliated with you?
Alexandru G.: that is why I have to forward the issue
Alexandru G.: I have not received anything from the affiliate
Alexandru G.: so that is why I have to forward this issue
xx@hotmail.com: its not from the affiliate its supposed to be from the casino
xx@hotmail.com: ok, well, ill post in the forum
xx@hotmail.com: you guys certainly arent gaining any new customers
Alexandru G.: you will be contacted by the relevant department in 96 working hours
Alexandru G.: I am sorry for the inconveniences
xx@hotmail.com: ya, ive seen the reponse from others who have talked to you
xx@hotmail.com: you need to tell your rep then
xx@hotmail.com: ty for your time

ok we have a casino rep telling us to go to support and claim the $10 bonus and support knows nothing about the bonus, this really makes no sense. I would like the casino rep to know alot of us are depositors and this really does not help me want to put my money here, can you imagine what a cashout would be like trying to go through there support.

ok i went to claim the $10 again through live chat after getting a pm to let me know it is ready and this is what i was told
(i have to wait yet another 48 hours???)

info: Please wait for a site operator to respond.
info: You are now chatting with &#*****;Keshesma&#*****;
Keshesma: Hi there, corin
Keshesma: This is Keshesma, welcome to EuroCityCasino Live Chat! I noticed you are in the cashier, let&#*****;s make a deposit and get you playing......
you: hi i would like the *****free please
Keshesma: What ***** free are you referring to?
you: it is from the site i signed up from http://www.lastestcasinobonuses.com
you: https://lcb.org/onlinecasinobonusforum/archive/exclusive-$10-nd-at-eurocity-casino!
Keshesma: Do you mind holding one moment while I review your account?
you: that is ok
info: Your chat transcript will be sent to ***** at the end of your chat.
Keshesma: Thank you for holding.
Keshesma: I have forwarded the matter to the relevant department in regards to this matter
Keshesma: You will receive an update with in the next 48 hours.
you: ok thank you

Hi guys,

Being that casino is not able to honor this exclusive bonus, I have no choice but to upgrade this topic from pending to closed.

Zuga

just checked and my £10 is in Thank you Luckynn and Eurocity guy xxx

ty for the heads up...got it..pokey as sin, but did get it
guess its good to go Zuga

lmao...10 days to get 10 spins...yaaaaaa, that was a quick play period..pray for a bonus round

these are the players that have received the bonus :

SilviaRighi
Bugabooo73
Warnja14
pulse26
muhamedagic1
Fradika1978
mrsrhonap
Cg212930
forfan66
13oclock
dediw
corin69nz

Im reopening this exclusive as I was assured that all new players will receive the bonus. If some of you still havent got the bonus I recommend to private message their Rep.

cheers
Zuga

I quite liked this casino, i play a few of the slots in other places but they usually take ages to load on separate screen but liked how fast they came up on this casino cool x hehe
thanks again x

forgot to say how fast my money also went!

I think I`ll nominate this one for CM`s "Worst Customer Service 2010" award.

Being that there are still issues with this bonus I have no choice but to close the exclusive.

For those of you who didnt get the bonus, please PM their Rep HERE


Zuga