I am submitting this complaint against Vemabet regarding €7,761 in funds that I have not received.
My Vemabet account displayed a real-money balance of €7,761.00, with €0.00 bonus balance.
On 25 June 2026, I requested a withdrawal of €2,761 through Skrill. Vemabet sent me an email confirming that the withdrawal request had been received.
On 7 July 2026 at 13:17, Vemabet sent me an email confirming that my KYC verification had been successfully completed. The email specifically stated that I could use all account features without restrictions, including withdrawals.
One minute later, at 13:18, Vemabet confirmed receipt of a second Skrill withdrawal request for €5,000.
The two withdrawal requests therefore total exactly €7,761.
Neither €2,761 nor €5,000 was received in my Skrill account. Both withdrawal requests were subsequently cancelled.
I also have a screenshot from my Vemabet account showing:
– Total balance: €7,761.00
– Bonus balance: €0.00
– Real balance: €7,761.00
I subsequently contacted Vemabet support seeking an explanation. On 29 August 2026, a support agent named “Vitaly” told me that the cancelled withdrawal funds had allegedly been returned to my Vemabet balance and that those funds were subsequently used for gambling, leaving the balance at €0.
However, Vemabet did not provide any transaction history, betting records, dates, games, amounts, bet IDs or other documentary evidence supporting this allegation.
I dispute this explanation and have specifically requested the records necessary to verify it.
My account is now inaccessible. When I attempt to log in to Vemabet, the website displays the message “Conta bloqueada” (“Account blocked”). I have a screenshot documenting this.
On 11 September 2026, I sent Vemabet a detailed formal request for the complete account and transaction history. Among other things, I requested:
– the complete account ledger and transaction history;
– complete records of both withdrawals and their cancellations;
– the reason and date/time of each cancellation;
– records showing the alleged return of the funds to my balance;
– every bet/transaction through which Vemabet claims the €7,761 was subsequently gambled, including dates, amounts, games/events, IDs and results;
– the balance immediately before and after the withdrawals were cancelled;
– records concerning the blocking/restriction of my account.
Vemabet replied only that my request was being reviewed by its team and that I would receive an update after the review was completed. As of the date of this complaint, I have not been provided with the requested account or betting records.
I have also filed a formal complaint through the Anjouan licensing complaint mechanism.
I am asking LCB to contact Vemabet and assist in resolving this dispute.
I request either:
1. Payment of the €7,761 owed to me; or
2. If Vemabet maintains that the €7,761 was returned to my balance and subsequently gambled, production of the complete verifiable account ledger and individual betting/transaction records demonstrating exactly how, when and where the entire €7,761 was used.
I can provide documentary evidence supporting the above, including the balance screenshot, withdrawal confirmation emails, successful KYC confirmation, account-blocked screenshot, correspondence with Vemabet support, my formal request for the account records, Vemabet's response to that request, and the Anjouan complaint confirmation.
I respectfully ask LCB to contact the casino representative and investigate this matter.
Importo contestato: 7.761€
Casinò: Vemabet casino
Case #: 4694
Presento questo reclamo contro Vemabet in merito a un importo di €7.761 che non ho ricevuto. Il mio conto Vemabet mostrava un saldo in denaro reale di €7.761,00, con un saldo bonus di €0,00. Il 25 giugno 2026 ho richiesto un prelievo di €2.761 tramite Skrill. Vemabet mi ha inviato un'email di conferma della ricezione della richiesta di prelievo. Il 7 luglio 2026 alle 13:17, Vemabet mi ha inviato un'email di conferma del completamento con successo della verifica KYC. L'email specificava che potevo utilizzare tutte le funzionalità del conto senza restrizioni, inclusi i prelievi. Un minuto dopo, alle 13:18, Vemabet ha confermato la ricezione di una seconda richiesta di prelievo tramite Skrill per €5.000. Le due richieste di prelievo ammontano quindi esattamente a €7.761. Né €2.761 né €5.000 sono stati accreditati sul mio conto Skrill. Entrambe le richieste di prelievo sono state successivamente annullate. Ho anche uno screenshot del mio conto Vemabet che mostra: – Saldo totale: €7.761,00 – Saldo bonus: €0,00 – Saldo reale: €7.761,00 Successivamente ho contattato l'assistenza clienti di Vemabet per chiedere spiegazioni. Il 29 agosto 2026, un agente dell'assistenza di nome "Vitaly" mi ha detto che i fondi del prelievo annullato erano stati presumibilmente restituiti al mio saldo Vemabet e che tali fondi erano stati successivamente utilizzati per giocare, lasciando il saldo a €0. Tuttavia, Vemabet non ha fornito alcuna cronologia delle transazioni, registri delle scommesse, date, giochi, importi, ID delle scommesse o altra prova documentale a supporto di questa affermazione. Contesto questa spiegazione e ho richiesto specificamente i registri necessari per verificarla. Il mio conto è ora inaccessibile. Quando tento di accedere a Vemabet, il sito web visualizza il messaggio "Conta bloqueada" ("Conto bloccato"). Ho uno screenshot che documenta questo. L'11 settembre 2026 ho inviato a Vemabet una richiesta formale dettagliata per l'intero conto e la cronologia delle transazioni. Tra le altre cose, ho richiesto: – l'estratto conto completo e la cronologia delle transazioni; – la documentazione completa sia dei prelievi che dei relativi annullamenti; – il motivo e la data/ora di ogni annullamento; – la documentazione che dimostra il presunto ritorno dei fondi al mio saldo; – ogni scommessa/transazione tramite la quale Vemabet afferma che i 7.761 € sono stati successivamente giocati, incluse date, importi, giochi/eventi, ID e risultati; – il saldo immediatamente prima e dopo l'annullamento dei prelievi; – la documentazione relativa al blocco/restrizione del mio conto. Vemabet ha risposto solo che la mia richiesta era in fase di revisione da parte del suo team e che avrei ricevuto un aggiornamento al termine della revisione. Alla data di questo reclamo, non mi sono stati forniti l'estratto conto o la documentazione relativa alle scommesse richiesti. Ho anche presentato un reclamo formale tramite il meccanismo di reclamo per le licenze di Anjouan. Chiedo a LCB di contattare Vemabet e di aiutarmi a risolvere questa controversia. Chiedo alternativamente: 1. Il pagamento dei 7.761 € a me dovuti; oppure 2. Se Vemabet sostiene che i 7.761 € siano stati riaccreditati sul mio saldo e successivamente utilizzati per giocare, chiedo la produzione dell'estratto conto completo e verificabile e delle singole registrazioni di scommesse/transazioni che dimostrino esattamente come, quando e dove sono stati utilizzati gli interi 7.761 €. Posso fornire prove documentali a supporto di quanto sopra, tra cui screenshot del saldo, email di conferma del prelievo, conferma KYC avvenuta con successo, screenshot del conto bloccato, corrispondenza con l'assistenza clienti di Vemabet, la mia richiesta formale di accesso ai registri del conto, la risposta di Vemabet a tale richiesta e la conferma del reclamo di Anjouan. Chiedo rispettosamente a LCB di contattare il rappresentante del casinò e di indagare sulla questione.
Importo contestato: 7.761€
Casinò: Vemabet casino
Case #: 4694
I am submitting this complaint against Vemabet regarding €7,761 in funds that I have not received.
My Vemabet account displayed a real-money balance of €7,761.00, with €0.00 bonus balance.
On 25 June 2026, I requested a withdrawal of €2,761 through Skrill. Vemabet sent me an email confirming that the withdrawal request had been received.
On 7 July 2026 at 13:17, Vemabet sent me an email confirming that my KYC verification had been successfully completed. The email specifically stated that I could use all account features without restrictions, including withdrawals.
One minute later, at 13:18, Vemabet confirmed receipt of a second Skrill withdrawal request for €5,000.
The two withdrawal requests therefore total exactly €7,761.
Neither €2,761 nor €5,000 was received in my Skrill account. Both withdrawal requests were subsequently cancelled.
I also have a screenshot from my Vemabet account showing:
– Total balance: €7,761.00
– Bonus balance: €0.00
– Real balance: €7,761.00
I subsequently contacted Vemabet support seeking an explanation. On 29 August 2026, a support agent named “Vitaly” told me that the cancelled withdrawal funds had allegedly been returned to my Vemabet balance and that those funds were subsequently used for gambling, leaving the balance at €0.
However, Vemabet did not provide any transaction history, betting records, dates, games, amounts, bet IDs or other documentary evidence supporting this allegation.
I dispute this explanation and have specifically requested the records necessary to verify it.
My account is now inaccessible. When I attempt to log in to Vemabet, the website displays the message “Conta bloqueada” (“Account blocked”). I have a screenshot documenting this.
On 11 September 2026, I sent Vemabet a detailed formal request for the complete account and transaction history. Among other things, I requested:
– the complete account ledger and transaction history;
– complete records of both withdrawals and their cancellations;
– the reason and date/time of each cancellation;
– records showing the alleged return of the funds to my balance;
– every bet/transaction through which Vemabet claims the €7,761 was subsequently gambled, including dates, amounts, games/events, IDs and results;
– the balance immediately before and after the withdrawals were cancelled;
– records concerning the blocking/restriction of my account.
Vemabet replied only that my request was being reviewed by its team and that I would receive an update after the review was completed. As of the date of this complaint, I have not been provided with the requested account or betting records.
I have also filed a formal complaint through the Anjouan licensing complaint mechanism.
I am asking LCB to contact Vemabet and assist in resolving this dispute.
I request either:
1. Payment of the €7,761 owed to me; or
2. If Vemabet maintains that the €7,761 was returned to my balance and subsequently gambled, production of the complete verifiable account ledger and individual betting/transaction records demonstrating exactly how, when and where the entire €7,761 was used.
I can provide documentary evidence supporting the above, including the balance screenshot, withdrawal confirmation emails, successful KYC confirmation, account-blocked screenshot, correspondence with Vemabet support, my formal request for the account records, Vemabet's response to that request, and the Anjouan complaint confirmation.
I respectfully ask LCB to contact the casino representative and investigate this matter.
Inviato tramite il modulo di reclamo LCB
Traduzione 
tradotto con 
