For the last month December since the 10th I used your bonus code for the 60 free spins and turned that into 600 dollars. I went to withdraw 500 of this money. On the same day that did the withdrawel I was given a code for I think 20 free spins on tails of new york. I had already processed the withdrawel request 9 hours earlier and was told by friend that the free spins with no playthrough requirement. I was not given additional playthrough requirements by the software. This was all January 3rd. The withdrawel was 5:30 am and the bonus was 2:30 pm. Today they denied me and took my entire account of money over $600.00 dollars and said I had done two bonuses in a row without a deposit so I had to forfeit my entire account.
I am George ****** in Florida username rebelcowboy61 if anyone on here can help me with this I would truly appreciate it. This is totally 100% rogue of the casino to pull this with me. I won 5.00 on tails of new york. This gave me like 89 total online and had withdrawn I believe 530.00 to cover the cheque cost.
I have never dealt with anything like that so any support advice help is surely appreciated. So everyone understand I had already done the withdrawel before the supposable hearsay mistake or wrong doing. Which dont agree I did anything wrong whatsoever. They set me up imho. OK so that all being said I put all of this in writing today to them and they are going over it again. They have not denied me yet on the second try. They actually seem to agree so far that the withdrawel happened first so shouldnt have anything to do with any wrong doing. So will keep informed but any suggestions or help is appreciated.
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