Traduzione 
Thomas Lermen <tommylermen@hotmail.de>
Sat 3/23/2019 8:25 AM
Gudar Casino; complaints@gaminglicences.com; certria@gaminglicences.com; rechtsanwalt@schneider.de
Dear all
On Wednesday I played on you casino Gudar Casino.
I activated a limit of betting per day over 1€ but it doesn’t work.
I contact Barbara from the support. In you terms you offer limits are working for protection of responsible gaming.
I tried to change the limit and activated 10€ per month. But this was also not working.
Aida informed me yesterday limits are changing after 72 hourers. First this is standing nowhere and the first limit wasn’t working.
Barbara wants to Figur out what’s the problem and she want to come back with a feedback to me- no answer until today
I closed the account for safety reason.
I informed the support I am addicted and I have a gambling problem and tried a lot to reopen the account.
At the end Aida aloude me to play again. But also on Friday the limit wasnt working even I actives this more then two days ago. I confirmed I take care of 100% responsibility but why about the technical issue because the limits are not working??? You are offering limits, even I take care of 100% responsibly this is not my part. You should take care of it.
I was able to bet yesterday and lose 800€ I was also able to deposit again even I informed the team to keep the account closed and they should keep the account closed because I am addicted.
No one cares.
I have all the chats condirmations and screenshots of the limits.
I expect the 800€ back what I posed today.
Thanks for you feedback.
