CHIUSO: [a causa dell'inattività del mittente]: LegendPlay Casino - Problema con l'account

Olá, gostaria de relatar um problema sério com o LegendPlay.com Casino. Fiz apostas regulares na plataforma e, após acumular um saldo de aproximadamente R$ 7.000 em ganhos legítimos, solicitei um saque em 21 de maio de 2025, conforme estipulado nos termos e condições da plataforma. No entanto, após minha solicitação: Minha conta foi bloqueada sem explicação clara; Fui informado de que precisaria passar por uma nova verificação KYC, mesmo tendo enviado todos os documentos anteriormente; A verificação foi rejeitada sem motivo específico e o saque foi negado; Entrei em contato com o suporte, mas não recebi nenhuma resposta concreta ou solução até o momento. Todos os fundos foram obtidos por meio de jogo regular com meu próprio saldo e sem violar nenhuma regra. Tenho o comprovante de depósito, capturas de tela da solicitação de saque, comunicação com o suporte e o comprovante do bloqueio. Portanto, solicito o suporte da equipe do lcb para interceder junto ao cassino e garantir que o valor de R$ 7.000 seja sacado. Agradeço antecipadamente à equipe do LCB pela atenção e apoio. Atenciosamente, Comprovante referente ao caso consigo enviar por e-mail

Importo contestato: 7000R$

Casinò: LegendPlay Casino

Case #: 3833

Hello, I would like to report a serious problem with LegendPlay.com Casino. I placed regular bets on the platform and, after accumulating a balance of approximately R$7,000 in legitimate winnings, I requested a withdrawal on May 21, 2025, as stipulated in the platform's terms and conditions. However, after my request: My account was blocked without a clear explanation; I was informed that I would need to undergo a new KYC verification, even though I had previously submitted all the required documents; The verification was rejected without a specific reason and the withdrawal was denied; I contacted support, but have not received any concrete response or solution to date. All funds were obtained through regular play with my own balance and without violating any rules. I have proof of deposit, screenshots of the withdrawal request, communication with support, and proof of the account being blocked. Therefore, I request the support of the LCB team to intervene with the casino and ensure that the amount of R$7,000 is withdrawn. I thank the LCB team in advance for their attention and support. Sincerely, I can send proof of the case via email.

Hello Carlos E Rodrigues,

First of all, welcome to LCB!

To help us better understand the current status of your case, could you please confirm whether the R$7,000 is still showing in your casino balance?

Additionally, please feel free to send us all relevant screenshots or documents, either by posting them here or via private message.

We will contact the casino representative regarding this matter and request clarification, but please note that a significant amount of time has passed since the withdrawal request was originally submitted in May 2025, which may limit the extent to which this case can be reviewed at this stage.

Please make sure to follow this thread for further updates.

Thank you.

Hello Carlos E Rodrigues,

Could you please tell us if you have seen our response and if you still need our assistance?

Thank you.

Casinò: LegendPlay Casino

Case #: 3851

Hello Carlos E Rodrigues,

Your initial complaint was closed due to inactivity, as we did not hear back from you at the time. We have now reopened the case, however, we kindly ask that you follow this thread closely and respond when needed, so we can continue assisting you effectively.

As previously mentioned:

To help us better understand the current status of your case, could you please confirm whether the R$7,000 is still showing in your casino balance?

Additionally, please feel free to send us all relevant screenshots or documents, either by posting them here in the thread or via private message.

We will then contact the casino representative regarding this matter and request clarification. However, please note that a significant amount of time has passed since the withdrawal request was originally submitted in May 2025, which may limit the extent to which this case can be reviewed at this stage.

Please make sure to follow this thread for further updates.

Thank you.

Hello Carlos E Rodrigues,

Could you please tell us if you still need assistance?

Thank you.