Hi,
I won $50 off of free spins offered to me. I put in a withdrawal for $50 bitcoin on January 11th, 2025, knowing that they say the first withdrawal takes 28 days. Then, they cancelled it with the reason being "lacking/wrong data". I sent a message to support asking what that meant, no response. So, I put in another withdrawal for $50 bitcoin on February 5th, 2025. It is still pending. I have messaged support two more times (so, three in total) with no response. Their live chat is actually just a form to send them an email. I am not sure why they cancelled the first one still or why this one is still pending.