CHIUSO: [A causa della mancata risposta del casinò]: GoldBet - Problema con Nalog

My refferal program is banned for no reason,i had over 1100 referals and just started to earn money,they ban my referal program and they just say you broke some rule,why would I broke anything when I just start to earn some nice money. Can you please help me

Importo contestato: 11111€

Casinò: GoldBet

Case #: 4676

My refferal program is banned for no reason,i had over 1100 referals and just started to earn money,they ban my referal program and they just say you broke some rule,why would I broke anything when I just start to earn some nice money. Can you please help me

Hello DacheMne,

Welcome to LCB! Thank you for reaching out to us and sharing your experience with our members.

We understand that your referral program was suspended, but at this stage we would need more details in order to have a better understanding of your situation.

Please provide:

• The date when your referral program was suspended.
• The exact explanation the casino gave for the suspension.
• The specific rule or terms they stated you had violated, if provided.
• A screenshot of the message/email confirming the suspension.
• Any correspondence you had with GoldBet regarding the matter.

Once you provide the above information, we can review the case in more detail and provide further assistance.

Postovani,

Hvala na odgovoru,ne sjecam se tacnog datuma,bilo je mozda prije 2 mjeseca

Nisu dali nikakvo obrazlozenje osim prekrsili ste pravilo neko i to je to.. pisao sam im preko 50puta,dobijam isti automatski odgovor. 

***** je korisnicko ime

Dear,

Thanks for the answer, I don't remember the exact date, it was maybe 2 months ago

They didn't give any explanation other than you broke some rule and that's it.. I wrote to them over 50 times, I get the same automatic response.

***** is the username

Nemam mailove sa njima izbrisao sam,ali i sada da im posaljem dobijam isti odgovor kao i stalno,nakon pregleda utvrdili smo krsenje pravila i program je banovan. Zasto bih prekrsio bilo sta kad sam imao preko 1100 referala (za to sam ulozio novac da bi pozivao ljude),medjutim vidim da nisam prvi kome se to desilo,da cekaju pa onda ugase ljudima taj program da ne bi uzimali zaradu(bez objasnjenja)

I don't have any emails with them, I deleted them, but now when I send them I get the same response as always, after reviewing we determined a violation of the rules and the program was banned. Why would I violate anything when I had over 1100 referrals (I invested money for that to invite people), but I see that I'm not the first person to whom this has happened, that they wait and then shut down the program so that people don't take the profits (without explanation)

Hello DacheMne,

Thank you for getting back to us and sharing additional details regarding this matter. 

Please note that we will reach out to the casino on your behalf and will get back to you as soon as we have more information to share. 

In the meantime, your patience is highly appreciated. 

Hvala puno,i hvala Vam na odgovoru

Thank you very much, and thank you for your reply.

Hello DacheMne,

We are still awaiting a response from the casino representative and have sent a follow-up request.

In the meantime, can you please let us know if you have any updates on your side to share with us? 

Looking forward to hearing back from you!

Hello DacheMne,

We have sent another follow-up to the casino representative since we haven't received a reply.

Rest assured, we will get back to you as soon as we receive an update. 

Thank you for your patience.

Hello DacheMne,

Could you please let us know if you still need our assistance with your case?

If you do, please make sure to stay responsive so we know whether we should continue handling it. We are regularly following up with the casino rep regarding your case, but we also need feedback from your side.

Otherwise, we may have to close the complaint due to your inactivity.

Thank you!

Da,i dalje mi je potrebna pomoc.. preko 50 mailova sam im poslao,i trazio konkretan dokaz sta sam prekrsio,oni salju salju automatsku poruku,prekrsena su pravila i banovan vam je referal program

Yes, I still need help.. I sent them over 50 emails, asking for concrete proof of what I broke, they send an automated message, the rules were broken and your referral program was banned.

Svuda po internetu vidim da ljudi pisu o blokiranju naloga itd od strane ovog casina,takodje i blokiranje referal programa bez razloga

Svi koji traze odgovor dobijaju automatske poruke i to je to

I see everywhere on the internet that people write about the blocking of accounts, etc. by this casino, as well as the blocking of the referral program for no reason.

Everyone who asks for an answer gets automated messages and that's it

Zahvaljujem.se vama puno na odgovorima i na pomoci,ali mislim da je to sve bez uspjeha,jer ovaj kazino se ocigledno bavi prevarama na osnovu reviewa koje vidim,ali eto makar da se sto vise ljudi upozori da ne igraju tamo

Thank you very much for your answers and help, but I think it's all to no avail, because this casino is obviously involved in fraud based on the reviews I see, but at least as many people as possible should be warned not to play there.

Hello DacheMne,

Thank you for letting us know. We have requested an update from the casino regarding your case.

Keep you posted.

Hvala Vam! Nadam se makar odgovoru nekom konkretnom

Thank you! I hope for at least a concrete answer.

I dalje dobijam poruke o zaradi koju dobijam od referala,ali banovan i ne mogu uci

I still get messages about the earnings I get from referrals, but I'm banned and can't log in.

We’re sorry to hear about the situation with your referral program and understand your concern regarding the restriction.

Please contact our Claims Team at claims@cold.bet and provide more detailed information about your case, including the relevant account details and any additional information or evidence you may have. This will allow our team to review the situation in detail and assist you further.

Kind regards,
ColdBet Team

Ne znam da li se obracam pravom kazino predstavniku,ja imam problem sa Goldbet kazinom,vidim da je vama adresa Coldbet?

I don't know if I'm contacting the right casino representative, I have a problem with Goldbet casino, I see that your address is Coldbet?

Da li ima odgovora uopste od kazina u vezi mog slucaja?

Is there any response at all from the casino regarding my case?

Hello DacheMne,

We have sent a final follow-up to the casino representative, since we haven't received a reply.

In the meantime, can you please advise whether you reached out to the above-mentioned email address and whether you received any replies? 

Looking forward to hearing back from you!

Jesam,ali mislim da je pogresna adresa,jer predstavnik kazina koji je javio je Coldbet,a ja ima problem sa Golbet casinom

Yes, but I think it's the wrong address, because the casino representative who reported it is Coldbet, and I have a problem with Golbet casino.

Poslao sam mail da utvrdim da je pravi predstavnik kazina,ali bez odgovora

I sent an email to verify that it was a real casino representative, but no response.

Hello DacheMne,

Unfortunately, we must mark the complaint #4676 as CLOSED due to the casino's unresponsiveness. Despite multiple follow-up attempts, we have not received any reply or clarification regarding your case.

We are truly sorry that this is how the case has turned out. Without a response from the casino, we have no way to investigate the matter further or continue assisting you.

If we receive any response or update from the casino in the future, please rest assured that we will reopen the case immediately.