Traduzione 
Complaint: Against Arkada Casino — systematic cancellation of withdrawal requests and refusal to provide transaction ID: ******* Amount of withheld funds: 180002 KZT
Date of first request: 19.09.2026 Nature of the problem: I am unable to withdraw my funds from Arkada Casino. To date, the casino's finance department has rejected four consecutive withdrawal requests. When I contact customer support, I am told the issue lies with the "payment provider/gateway." However, the casino flatly refuses my legitimate request to provide transaction IDs or official confirmation (an error log) from the provider. Without a transaction ID, I cannot contact my bank or payment system to verify whether a transfer request was even initiated. My account is fully verified, and I have not violated the site's rules. The casino's behavior appears to be a deliberate attempt to delay the payout. I ask the LCB team to help resolve this situation by requesting confirmation of the fund transfer from the Arkada Casino representative or by assisting in the withdrawal of my winnings. Screenshots of my transaction history and correspondence with support are attached below.
Importo contestato: 180002ZEC
Casinò: Arcada casino
Case #: 4728
