I got 150 free spins at Starburst when deposited €20 or more. From free spins had €14 bonus money. Wagering is normally 35 times is €490..when i looked in my account i had to wager more then €8700. I contacted customer support, that was monday evening and until today the issue is still not solved. I contacted customer support tuesday, wednesday and thursday. I send mail to thursday and friday to customerservice-international@mrgreen.com and no reply and still wagering issue not solved. Think because with bonus money i played is now €160 so they let customer wait. And hope customer is sick of it and plays at casino and money is gone. I had this one time before the wagering issue and that time it was solved within one and a half hour. Now already four days and still not solved.
Mr Green has gone the wrong way at customer support service...first it was a lot better
Ho ottenuto 150 giri gratuiti su Starburst quando ho depositato 20 € o più. Dai giri gratuiti si ottenevano € 14 di bonus in denaro. Normalmente la scommessa è 35 volte pari a € 490..quando ho guardato nel mio conto ho dovuto scommettere più di € 8700. Ho contattato l'assistenza clienti lunedì sera e fino ad oggi il problema non è ancora stato risolto. Ho contattato l'assistenza clienti martedì, mercoledì e giovedì. Invio una mail giovedì e venerdì a customerservice-international@mrgreen.com e nessuna risposta e il problema delle scommesse continua a non essere risolto. Pensa perché con il bonus in denaro che ho giocato ora è di € 160, quindi lasciano aspettare il cliente. E spero che il cliente sia stufo e giochi al casinò e i soldi siano finiti. L'ho avuto una volta prima del problema delle scommesse e quella volta è stato risolto in un'ora e mezza. Ora già quattro giorni e ancora non risolto.
Il signor Green ha sbagliato strada nel servizio di assistenza clienti... prima era molto meglio
I got 150 free spins at Starburst when deposited €20 or more. From free spins had €14 bonus money. Wagering is normally 35 times is €490..when i looked in my account i had to wager more then €8700. I contacted customer support, that was monday evening and until today the issue is still not solved. I contacted customer support tuesday, wednesday and thursday. I send mail to thursday and friday to customerservice-international@mrgreen.com and no reply and still wagering issue not solved. Think because with bonus money i played is now €160 so they let customer wait. And hope customer is sick of it and plays at casino and money is gone. I had this one time before the wagering issue and that time it was solved within one and a half hour. Now already four days and still not solved.
Mr Green has gone the wrong way at customer support service...first it was a lot better
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