Hello,
I recently opened an account on the CBET casino on 09/03/2025 and made a deposit of €120. I won €255, which I withdrew using my IBAN. The next day, the withdrawal was still pending, so I deposited another €240 and managed to win €400, which I also withdrew to my account using my IBAN.
The following day, I logged back into my account and saw that I had €360 in my balance and that both of my withdrawals had been canceled. I reached out to customer support for help, and they told me they would open a ticket. Later, I received the email that I have attached, stating that I must withdraw the money within a week, or the funds will disappear. They also mentioned that once I withdraw, my account will be blocked.
I was given no justification or explanation. I replied to the email asking for more information but received no response. When I asked customer support for help, they said they didn’t know anything and just opened another ticket, telling me to wait for a response.
So today, I find myself with €360 in my balance that I cannot withdraw because they keep refusing my withdrawals, whether via IBAN or crypto. Additionally, they took €295 from my winnings.
Please help me recover my money and, most importantly, allow me to withdraw it. To my knowledge, I have not broken any rules, and they have provided no justification for their actions. They have not explained why they did this in any way. They are deliberately ignoring me because by Tuesday, it will be a week, and they will close my account and take the money.
My usurname on the site is : RATATA77
Importo contestato: 655€
Casinò: Cbet Casino
Case #: 3039
Ciao, ho aperto un account sul casinò CBET il 09/03/2025 e ho effettuato un deposito di 120 €. Ho vinto 255 €, che ho prelevato utilizzando il mio IBAN. Il giorno dopo, il prelievo era ancora in sospeso, quindi ho depositato altri 240 € e sono riuscito a vincere 400 €, che ho prelevato sul mio account utilizzando il mio IBAN. Il giorno seguente, ho effettuato nuovamente l'accesso al mio account e ho visto che avevo 360 € nel mio saldo e che entrambi i miei prelievi erano stati annullati. Ho contattato l'assistenza clienti per chiedere aiuto e mi hanno detto che avrebbero aperto un ticket. Successivamente, ho ricevuto l'e-mail che ho allegato, in cui si affermava che dovevo prelevare i soldi entro una settimana, altrimenti i fondi sarebbero scomparsi. Hanno anche detto che una volta effettuato il prelievo, il mio account sarebbe stato bloccato. Non mi è stata fornita alcuna giustificazione o spiegazione. Ho risposto all'e-mail chiedendo maggiori informazioni, ma non ho ricevuto risposta. Quando ho chiesto aiuto al servizio clienti, hanno detto che non sapevano nulla e hanno semplicemente aperto un altro ticket, dicendomi di aspettare una risposta. Quindi oggi mi ritrovo con 360 € nel mio saldo che non posso prelevare perché continuano a rifiutare i miei prelievi, sia tramite IBAN che tramite criptovaluta. Inoltre, hanno preso 295 € dalle mie vincite. Per favore aiutatemi a recuperare i miei soldi e, cosa più importante, permettetemi di prelevarli. A mia conoscenza, non ho infranto nessuna regola e non hanno fornito alcuna giustificazione per le loro azioni. Non hanno spiegato perché lo hanno fatto in alcun modo. Mi stanno deliberatamente ignorando perché entro martedì sarà una settimana e chiuderanno il mio account e prenderanno i soldi. Il mio cognome sul sito è: RATATA77
Importo contestato: 655€
Casinò: Cbet Casino
Case #: 3039
Hello,
I recently opened an account on the CBET casino on 09/03/2025 and made a deposit of €120. I won €255, which I withdrew using my IBAN. The next day, the withdrawal was still pending, so I deposited another €240 and managed to win €400, which I also withdrew to my account using my IBAN.
The following day, I logged back into my account and saw that I had €360 in my balance and that both of my withdrawals had been canceled. I reached out to customer support for help, and they told me they would open a ticket. Later, I received the email that I have attached, stating that I must withdraw the money within a week, or the funds will disappear. They also mentioned that once I withdraw, my account will be blocked.
I was given no justification or explanation. I replied to the email asking for more information but received no response. When I asked customer support for help, they said they didn’t know anything and just opened another ticket, telling me to wait for a response.
So today, I find myself with €360 in my balance that I cannot withdraw because they keep refusing my withdrawals, whether via IBAN or crypto. Additionally, they took €295 from my winnings.
Please help me recover my money and, most importantly, allow me to withdraw it. To my knowledge, I have not broken any rules, and they have provided no justification for their actions. They have not explained why they did this in any way. They are deliberately ignoring me because by Tuesday, it will be a week, and they will close my account and take the money.
My usurname on the site is : RATATA77
Inviato tramite il modulo di reclamo LCB