I registered and played slot of the month tournament and bought 36 add-ons so far. This morning, I was about to buy another add-on, but for whatever reason, it was not the add-on, instead it was a rebuy. I did not know until I had several spins on this tournament and it was too late. So, I did not even attempt to play on this rebuy. I stopped completely after some spins and contact support and this is what I got,
You are now chatting with 'Morgan'
Morgan: Welcome to our live chat service. My name is Morgan how may I assist you today?
haudaica: hello
Morgan: Hello.
haudaica: I mistakenly bought the rebuy for slot tournament id 909100
haudaica: now, I can not go back to the same tournament I played previously before the rebuy
Morgan: Thank you for bringing this to our attention.
Morgan: I can certainly check on that for you.
Morgan: Please hold for 2 minutes while I look into your query.
Morgan: We are still looking into your query, your patience is appreciated. I will be with you shortly.
haudaica: I had 36 add-on so far in this tournament and was about to buy another add-on, but somehow I pressed the wrong button for the rebuy
Morgan: Thank you for holding.
Morgan: After review of the account, we do recommend playing the re-buy that was selected by you.
haudaica: no, I did not even try to play the rebuy, after several spins and I stopped after realizing I chose the wrong one
haudaica: and I would lose everything I have played so far
haudaica: if i play the rebuy
Morgan: Unfortunately, there is nothing we can do in regards to that.
haudaica: and I think the system got an error or something. I chose add-on, but it let me play the rebuy somehow
Morgan: After review, we do not seem to be experiencing technical difficulties at this time. We do recommend playing the re-buy.
haudaica: and I lost everything I have played so far, this is not acceptable
Morgan: Welcome to our live chat service. My name is Morgan how may I assist you today?
haudaica: we need to sort this problem out
Morgan: We are sorry you feel this way, unfortunately, there is nothing we can do about the error that was made.
haudaica: thanks
Morgan: May I assist you with anything else today?
Basically, I lost the buy in $2.50 + $36 add-ons just like that, and more importantly the time spend for playing those 36 add-ons. I am not happy with the way this issue handle by sloto cash, but what can I do?
Just want to vent it out.
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