My email to them:
Ive deposited at all six of your casinos and have NEVER recieved anything as far as free chips or free cash back and its even xmas today! Nothing on my birthday either!
Their response:
Dear Karen,
Thank you for contacting VIPplan.com.
You need to be at a certain level in order to be able to get a free comp. We have reviewed all your accounts and you don't have recent deposits in none of them which we could have considerred a comp at this time.
We truly appreciate your comments and your business at VIPplan.com.
For further questions or comments, please feel free to contact us at anytime.
Good Luck and have a great day!
Sincerely,
Gina
My reply
i stopped depositing cause no comps its ok i will take my money elsewhere
Their response:
Dear Karen,
Thank you for contacting VIPplan.com.
If you wishes to have your accounts closed, please let us know so we can proceed.
We truly appreciate your comments and your business at VIPplan.com.
For further questions or comments, please feel free to contact us at anytime.
Good Luck and have a great day!
Sincerely,
Melanie
Guess I mean a whole lot to them!
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