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- Iniziato da
- NicolasJohnson
- Sr. Member 404
- attività più recente 8 anni fa
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- Iniziato da
- NicolasJohnson
- at Jul 27, 10, 05:49:01 PM
- Sr. Member 404
- attività più recente 8 anni fa
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- Risposta da
- TAAADAAA
- at Jul 27, 10, 05:53:33 PM
- Superstar Member 5873
- attività più recente 6 mesi fa
can I use my old post about my experience with betphoenix casino here? I posted it not too long ago and if I write it again, it's gonna be the same thing.
1.7/ 5
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- Risposta da
- NicolasJohnson
- at Jul 27, 10, 05:55:24 PM
- Sr. Member 404
- attività più recente 8 anni fa
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- Risposta da
- TAAADAAA
- at Jul 27, 10, 05:56:19 PM
- Superstar Member 5873
- attività più recente 6 mesi fa
username is riceman
Bonuses: they have the most generous bonuses I've ever seen, 600%, 700%. Of course, it comes with a max cash out condition, but it is understandable. If you look for entertainment, playing time and have a chance to win some big bucks, these bonuses are definitely for you.
Payout Percentage: I do not know their payout percentage, but I know one thing that I cashed out 4 times just last month alone. Four small withdrawals of $100 from a free chip, $300, $300 and another pending $250 from deposits. So, I guess the casino payout percentage must be high.
Time of cash out: it takes 3-5 business days, not super fast, but fair enough. They also have Money Gram or Western Union withdrawal option, that's the plus and they just have usemywallet as a withdrawal option and we dont have to pay for the fee by choosing this option.
Customer Support: we have the benefit of having Nicolas here working as betphoenix casino rep, questions/issues can go to him or by contact their live support directly. Customer support is fast, friendly and helpful. The manager, Dean, is easy to get in touch with, easy to talk to and he'll resolve any issue you might have.
I like casinos that treat their loyalty customers as first priority and betphoenix showed that. I remembered of that one week, I lost 3 deposits in a row, they took care of me by putting $50 free chip in my account without being asked.
comp points: the only thing I dont like about is their comp pts, we get 1 comp pt for every $10 wagered at other casinos, but not with betphoenix, we have to wager $100 to get ony 1 comp pt.
I'll definitely deposit with betphoenix again. Now, lets hear your experience with this casino.
Dont forget if you sign up thru this link betphoenix casino, you will qualify for $275 free chip and 3500% bonus.1.7/ 5
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- Risposta da
- mamrone
- at Jul 27, 10, 06:24:47 PM
- Hero Member 912
- attività più recente 4 anni fa
username macendra
i will admit i never deposited there until the last six weeks and now it is the only casino i deposit with. Why, it's very simple, the people, i have a personal relationship with Omar and Otto, they always make me feel like they care about me and i trust them to look out for me. For example, I tell them how much money i have and they let me know what bonus would be the best for me at the time. I posted about a 700% with insurance last week and I found that thru them because they listen to you and care about you as a player. I'm not just saying this, this is truley what i have experienced. And Nick, it's becasue of you i started depositing with them because i was impressed on how you seem to care when you were on our blog. I don't put money in a lot of casino i like staying with one or two but that's me, after the rearound i got with casino33 and not getting paid, i was looking for a new home and i think i found it. on a scale of one to ten this one is a ten for me!2.8/ 5
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- Risposta da
- allgood2010
- at Jul 27, 10, 06:27:34 PM
- Super Hero 1133
- attività più recente 4 anni fa
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- Risposta da
- MommyMachine
- at Jul 27, 10, 06:30:14 PM
- Mighty Member 3746
- attività più recente 3 anni fa
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- Risposta da
- blueday
- at Jul 27, 10, 06:31:00 PM
- Almighty Member 37999
- attività più recente 2 anni fa
Nicholas asked us to post at this link
https://lcb.org/casinos/betphoenix-casino%20.html
If I'm wrong or this is the same as that link I apologize. Just trying to help
Hi Allgood,
That link is the current review for BP (for your info I believe.)
Just post your review in this thread.
blue -
- Risposta da
- allgood2010
- at Jul 27, 10, 06:35:55 PM
- Super Hero 1133
- attività più recente 4 anni fa
Ok I copied this from what I wrote on the review page..
This casino is one of the best when it comes to customer service and customer appreciation. Depositing is definately worth it as there are freebies for depositors quite often as well as frequent freeroll slot tournaments (not to mention the minimum deposit is $10).
BetPhoenix is definately my #1 choice for RTG software. Also we have a dedicated rep who is quick to fix issues and answer questions.
username:allgood2010 -
- Risposta da
- MommyMachine
- at Jul 27, 10, 06:40:51 PM
- Mighty Member 3746
- attività più recente 3 anni fa
I really like Bet Phoenix...It's my favorite casino.
;D
Their customer service is great, I have fun talking to their Live Chat guys ..and Dean the Casino Manager is cool and very helpful anytime I have questions about anything.
Nicolas, well you all know that he is an awesome rep and he always gets things done. He always helps out when you need him, and he will do everything in your power to make sure you are happy.
I never take a bonus anyways, but I just don't like how they have max cashouts. I do understand though that since they offer such a high bonus % compared to other casinos, they use the max cashout on them so it's not like they are handing out money all day.
I have heard great stories about cashouts, and I hope to experience one one of these days ;)
I truly believe with time, this will be one of the best casinos out there. I think with Nicolas behind it, and the rest of the management and customer service team, great things are going to happen for them.
Their comp system is a little flawed in my opinion. Thats the only thing I think is wrong with the casino. I think they should offer the same as other RTG casinos 1 comp point per $10 wagered is way better. $100 in wagering for 1 comp point is a bit ridiculous. You have to have wagered $10000 for just $1 in comp points
I have deposited exclusively with this casino from the moment I found it. I don't deposit that much anymore, but when I do, it will definately be at Bet Phoenix
They have all kinds of contests which you don't have to deposit to win...and everybody wins something, how cool is that? I don't think any other casino has done that for us. Thanks LCB and Bet Phoenix
:-* -
- Risposta da
- tornado
- at Jul 27, 10, 06:41:53 PM
- Full Member 215
- attività più recente 5 anni fa
username is ro2988
I think it is good news in the RTG casino, bonuses are very high, even though the max cash out often set to 15X greatly reduces the possibility of big wins. My first experience of withdrawal has not been easy, I had several problems but finally everything was settled. During this time keep playing, I hope that the improvements are continuing and may soon reach the level of other casinos like the Titan, which for me now is the best RTG with another that has the name of Casino Extreme.
Thank you for this promotion.
4.6/ 5
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- Risposta da
- TAAADAAA
- at Jul 27, 10, 07:01:12 PM
- Superstar Member 5873
- attività più recente 6 mesi fa
I just want to add one thing,
the payout time was put back to 5-7 business days and during this time period, player can not deposit unless the pending withdrawal either cancelled or completely processed. I deposit and play more often, and I don't like this one, usually I deposit some where else in this period. So, I hope payout will be faster in the near future, so other players and I can avoid this rule.
thanks -
- Risposta da
- chillymellow
- at Jul 27, 10, 08:36:32 PM
- Mighty Member 3619
- attività più recente 4 anni fa
mskinman is my username at BP.
There's a jury still behind closed doors in my head about BetPhoenix. I think at this point they are still hung 50/50.
Depositing was very easy, and $10 is extremely reasonable.
Help and support was quick on site and seemed good, but half the time they gave me bad information.
Contacting my casino rep was easy, and usually productive, but then was frustrating but probably my case was confusing at least AND weekends can't always be the best time to make contact. It was just my luck.
Free chips are very nice, but the terms are not always clear.
I saw other forum members have great experiences and horrible ones, so BP may need to work on more consistentency and clearer descriptions of conditions.
There are casinos that have been much worse and casinos that have been much better, in comparison. Yep, a hung jury, so they are going to have to get a retrial and I hope the defense presents a much more clear and consistent case, because I really thought BetPhoenix was going to be way up there on my very short list of places to play. -
- Risposta da
- lucky8s
- at Jul 27, 10, 08:52:57 PM
- Hero Member 544
- attività più recente 7 anni fa
user id Ashleybooboo
I LOVE Bet Phoenix I play almost daily at iNetBet (ask them lol) and LuckyRed. I have to say that you get far more playtime at Bet Phoenix and a BIG difference in other RTG's you can deposit as little as $10 at Bet Phoenix. Also their Rep Nicholas really does care and responds to all players questions/concerns. It might take a little bit to get to you, but he does answer and try to take care of everyone. He has a stellar reputation and in the online casino world that says alot. Their Customer Service is Top notch and just today when my deposit did not work at iNetbet, the CS guys at Bet Phoenix made it happen.3.1/ 5
3.5/ 5
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- Risposta da
- dtsweet
- at Jul 27, 10, 09:20:49 PM
- Mighty Member 3041
- attività più recente 7 anni fa
Good news: Generous with promotions and free chips, service readily available, relatively timely payoyuts (not a day or two but not months)
Bad news: can only request a withdraw once in a 7 day period (so why deposit again if I have to sit and wait to take it out?). It's already a wait period of about 7 days to get your money, so I could be looking at TWO weeks for a withdraw since I have to wait 7 days AFTER a withdraw goes thru to request a new one) then it has the waiting period
You also can't dep with a bonus if one is in a processing stage.
If you make a CC error you have to wait 12 hours to try again, grr
So, good for generosity. Really bad for withdrawing if you like to dep more than once
user ID: taktahu -
- Risposta da
- wmmeden
- at Jul 27, 10, 11:37:35 PM
- Super Hero 1204
- attività più recente 1 anno fa
I am not experienced at other RTG's. Betphoenix is the only one I deposit at. The chat has always been prompt and helpful. Their rep, Nic, is great to have around. I have not withdrawn from there yet, but I hope to soon and will continue to play there. It has been easy to deposit at and fun to play.
Username: wanton -
- Risposta da
- JacobBlack
- at Jul 28, 10, 01:45:05 AM
- Hero Member 975
- attività più recente 5 mesi fa
I honestly havnt had a chance to deposit at any casino here lately. Been going through alot of things, but from what I hear Bet Phoenix is one of the better RTG casinos, and Nick is the best casino Rep I have ever talked to or dealt with. When im able to, my next deposit will be at Bet Phoenix.
Username jacobblackwood -
- Risposta da
- Cat50
- at Jul 28, 10, 09:15:07 AM
- Superstar Member 6644
- attività più recente 8 years fa
i have had great experiences at betphoenix casino.Customer support is great.Funny thing happened when i first started playing,Dean and i bumped heads over my verification docs.He said i didnt fax them and i had to fax them again.Very expensive to fax papers if you dont have a fax machine lol,anyways i told him Omar verified they were recieved.He finally found them Omar had put them in the wrong place.After that we chatted for an hour about different things he was soooooo nice.Now when i call in they know my voice lol.Ok on with the review.I am addicted to Aladins Wishes slot.I play fairly exclusively at betphoienix casino.I found a new slot i like cant think of the name i think its coyote cash when the coyote blows himself up he he heeee.I have had my diffuculties their but all in all great casino customer support rocks (i love you Omar )I cant wait till payday when i can play again thanks you guys for the great offers .Username winnitall
1.7/ 5
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- Risposta da
- mamrone
- at Jul 28, 10, 09:52:32 AM
- Hero Member 912
- attività più recente 4 anni fa
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- Risposta da
- dtsweet
- at Jul 28, 10, 12:20:44 PM
- Mighty Member 3041
- attività più recente 7 anni fa
Added: just found out today and because alot of people use that they get free chips between deposits, I thought I'd add this:
james: . My last transaction was a deposit, I was wondering if I'd be able to ask for a free chip today. Thanks username: txxxxxxx
Omar: we have promotion that comes with a Cash Back insurance
Omar: we cannot do any more FREECHIPs for you at this time -
- Risposta da
- diajewelz83
- at Jul 28, 10, 11:36:42 PM
- Sr. Newbie 38
- attività più recente 7 anni fa
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- Risposta da
- allgood2010
- at Jul 29, 10, 01:45:28 PM
- Super Hero 1133
- attività più recente 4 anni fa
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- Risposta da
- csjequ
- at Jul 29, 10, 06:22:10 PM
- Sr. Member 458
- attività più recente 7 anni fa
my ac is csjequ
I have made dep. at Bet Phoenix, but I do think the slots are "tight".
What I dont understand about withdrawing is...Some casinos pay in a few hours, I like that...why cant others do the same? I have an netelleraccount so it makes it easy.
Ill will rather have no l.points...what good is having 4 points??? after dep. 100$
My fav. rtg casino is Manhattan..they give a lot of free chips, when u are a dep. -
- Risposta da
- chillymellow
- at Jul 29, 10, 07:03:49 PM
- Mighty Member 3619
- attività più recente 4 anni fa
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- Risposta da
- pokergranni
- at Jul 30, 10, 06:38:21 PM
- Super Hero 1335
- attività più recente 1 anno fa
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- Risposta da
- MommyMachine
- at Jul 30, 10, 11:38:28 PM
- Mighty Member 3746
- attività più recente 3 anni fa
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- Risposta da
- NicolasJohnson
- at Jul 31, 10, 04:09:58 PM
- Sr. Member 404
- attività più recente 8 anni fa
@ allgood201
Yes, all free chips will be credited at the end of the promotion period.
@ Everyone,
You're feedback is being read and taken very seriously. We are going to use this feedback to determine how to improve our casino, what we should focus on, and to make sure we continue doing the things you all like. Thank you all for participating, you can't imagine how useful this is! -
- Risposta da
- mamrone
- at Aug 01, 10, 12:45:38 AM
- Hero Member 912
- attività più recente 4 anni fa
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- Risposta da
- esider
- at Aug 01, 10, 05:49:36 AM
- Jr. Member 75
- attività più recente 4 anni fa
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- Risposta da
- Booo73
- at Aug 01, 10, 11:35:21 AM
- Super Hero 1212
- attività più recente 4 anni fa
I made my first deposit there yesterday with a very good bonus. Unfortunately I had very little play time but still had a lot of fun. Once I played out my deposit and bonus I tried to claim a free chip. It showed as redeemed but wasn't showing anything in my balance. I went to live support ans spoke to Omar (I think) and he was very helpful and removed the coupon and gave me a free $10 chip. I will definitely be depositing here again.
User name is Booo73 -
- Risposta da
- MommyMachine
- at Aug 01, 10, 09:29:24 PM
- Mighty Member 3746
- attività più recente 3 anni fa
Here you go...
Let me tell you something TAAA...I just got off live chat with Omar and Dean and I am >:( I will NEVER refer another person there..and for what it's worth, I will probably never deposit there again, unless something changes with their attitudes. I know people are busy, but EVERY player is just as important as any other player..and they need to remember that.
I like the casino and I REALLY Nicolas, but I will not be treated like crap..and then smile about it.
There are lots of casinos out there, and if they want to run off players, that is their loss.
>:( -
- Risposta da
- MommyMachine
- at Aug 02, 10, 02:05:43 AM
- Mighty Member 3746
- attività più recente 3 anni fa
It wasn't Otto..He is always helpful.
I went to live chat, and asked about something, that I do every month. I was told in so many words..
We are too busy for you..leave us alone.. I mean that is what they should have said, that's the way they made me feel.
What makes me so upset, it's not that they were busy, I can understand that, but don't treat me like crap because you are busy...I am just as important as the next guy...
I really am upset about it, not because of the bonus, but because of the way they made me feel. I have done nothing but brag about this casino, and I feel like they could have handled the situation better...that's all.
:-* -
- Risposta da
- chillymellow
- at Aug 02, 10, 02:17:47 AM
- Mighty Member 3619
- attività più recente 4 anni fa
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- Risposta da
- MommyMachine
- at Aug 02, 10, 01:09:27 PM
- Mighty Member 3746
- attività più recente 3 anni fa
Ok well, I went back to live chat, and I have to honestly say maybe it was all a misunderstanding..I sure hope it was at least. They were really nice and helpful today, so I guess I love them again..I just hope things stay this way over there, I would really hate it if it didn't.
Anyone that knows me here, knows I love Bet Phoenix, and until yesterday I never said one negative thing about them.
SO with that said, I will see how things go from here.
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- Risposta da
- bbzgurl
- at Aug 02, 10, 01:41:33 PM
- Newbie 9
- attività più recente 2 anni fa
My user name at BP is bbzgurl
There's only one thing I dislike about BP, when I click on Tournaments, it takes an awful long time to load as opposed to other RTG's which load extremely fast. I like pretty much everything else about this casino though. Thanks BP for all your generosity and thanks to LCB for posting this thread. -
- Risposta da
- tracylh18
- at Aug 03, 10, 07:13:58 AM
- Jr. Member 61
- attività più recente 8 anni fa
you know what nichalos, i'm quite surprised because I had just gotten done reading the terms of tournament payouts...and...i have got to say that Bet Phoenix shouldn't be so stingy with the tournament money....
Look, what i'm trying to say is BP states that only players who have never claimed a free chip will be able to withdraw their tourney winnings with a wagering requirement before they withdraw. Here's the catch, if you've claimed a free chip before, then you must deposit in order to be credited their winnings from a tourney including freeroll tourney. If not, then the non=depositors will not be able to receive any kind of winnngs from the tourneys despite any place they should take in the tourney... I think this is pretty messed up, there's really no point to saying that there are freerolls when in fact, only depositors get paid. -
- Risposta da
- cjwiley
- at Aug 04, 10, 02:34:15 PM
- Newbie 10
- attività più recente 12 anni fa
I played BP for the second time this week. The first time was with a free chip. It took months to go back as the first time I played my balance dropped like a rock. This time did not even come close to playthrough.
Was sent a free chip in my email with message to contact live chat after 30 minutes of waiting ( I have never had to wait that long with ANY casino) here is the response-
Please wait for a site operator to respond.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
You are now chatting with 'Drew'
cjwiley: May I claim the $27 Working Woman free chip sent to my email?
Drew: Hello and welcome
Drew: How may I help you?
cjwiley: May I claim the $27 Working Woman free chip sent to my email?
Drew: For that please email memberservices@betphoenixcasino.com
cjwiley: Thank you -
- Risposta da
- mamrone
- at Aug 06, 10, 02:21:14 PM
- Hero Member 912
- attività più recente 4 anni fa
well, i got the $27 free chip, made it thru the playthru took out 250 and redeposited and got it up to $500 and made my first withdrawl today. and found out something i have never ever seen with any other RTg casino. I can make an other deposit and don't have to reverse my withdrawl to do it so they have won me over hook line and sinker!
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- Risposta da
- ricki haggard
- at Aug 07, 10, 02:32:23 AM
- Newbie 14
- attività più recente 7 anni fa
i would like to say that they have something very very wrong with their
"calculator". i played the lcb3500 and did very very well. hit the jackpot on santa's revenge. at several times before that had my balance up in the thousands then up over twenty thousand, played back down to around 8000 when i inquired about my playthrough. i was told that i had only wagered just over 1600. i complained and explained everything about the winning and my balance and asked if they could ck again. he came back and told me that he would have his manager get a hold of me later that night. no one ever did. i sent an email complaining and no one ever got back to me. i couldnt believe how i was completely blown off and after having such a good experience with winning and all..i was so happy i was actually gonna win something...i know my playthrough was over $40,000 and the requirements were something like 54,000. i still have not heard a word from them, while waiting i managed to lose every penny never hitting one single good thing again, 8,000 zoom gone. makes a person wonder if there is some sort of switch they throw just before u are actually gonna win. i am absolutely beside myself at the lack of concern or correspondence with me regarding the matter and even more flabbergasted that they could actually say i had only wagered 1600.
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