Need a hand with a casino?
LCB's complaints team is here to help.
Here's what you can count on when using our service:
- Our team will objectively assess the situation
- A dedicated complaints moderator will be assigned to your case
- Our direct contacts with casinos and their representatives can aid in achieving a successful resolution
Could this be your issue?
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Many casinos offer players the choice to self-exclude, a helpful option that temporarily restricts access to the casino. Moreover, some casinos implement self-exclusion measures across their entire network, ensuring a consistent approach to responsible gaming. This means that you may not be able to access all casinos in a specific network even if you only asked for self-exclusion at one of them. You could have possibly self-excluded yourself from a casino or from another casino in the same network
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Having more than one account at the same casino is a common reason why some players end up having their accounts closed. Have you double-checked to ensure you only have one account registered?
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You could be suspected of fraudulent activity and your account could be blocked. Contact the casino for more information about this, they should be able to tell you if any terms and conditions have been breached, ask them to specify the exact clauses.
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