Need a hand with a casino?

LCB's complaints team is here to help.

Here's what you can count on when using our service:

  • Our team will objectively assess the situation
  • A dedicated complaints moderator will be assigned to your case
  • Our direct contacts with casinos and their representatives can aid in achieving a successful resolution

Could this be your issue?

  • KYC stands for Know Your Customer, and this must be completed before you can make a withdrawal. Players need to verify their identity and chosen payment method. If you haven't completed this contact the casino directly for the information and documents needed in order to verify your account. Also check your spam folder to check for any missed communication that may have come from the casino concerning KYC.
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