Need a hand with a casino?
LCB's complaints team is here to help.
Here's what you can count on when using our service:
- Our team will objectively assess the situation
- A dedicated complaints moderator will be assigned to your case
- Our direct contacts with casinos and their representatives can aid in achieving a successful resolution
Could this be your issue?
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Most casino bonuses (if not all) have wagering requirements (WR) which means you have to play with the bonus money and playthrough a certain amount before being able to cashout. After you have met wagering requirements your bonus money gets converted into real money that you can withdraw. This may be set to a max cashout limit. Ask yourself, have you met the WR specified for the bonus you claimed? If you are unsure, contact casino support to ask them or use LCB's handy WR calculator. Please note certain games will contribute differently towards wagering, normally slots contribute 100% whereas table games such as blackjack contribute 2%.
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Perhaps you breached the Terms and conditions associated with the bonus you claimed. Check the T&Cs for this specific bonus. Ask yourself these questions and check the T&Cs for the bonus:
- Did you go over the max bet amount per spin?
- Did you play any restricted games? Table games and progressive jackpot slots are usually restricted games when playing with a no deposit bonus.
- Have you claimed more than one bonus consecutively? A deposit in between claiming bonuses is usually a standard requirement at online casinos.
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