Need a hand with a casino?

LCB's complaints team is here to help.

Here's what you can count on when using our service:

  • Our team will objectively assess the situation
  • A dedicated complaints moderator will be assigned to your case
  • Our direct contacts with casinos and their representatives can aid in achieving a successful resolution

Could this be your issue?

  • If you deposited funds in a currency that is not supported by the casino or differs from the currency used for your casino account (for example, depositing in USD when your account is in ZAR), the deposit may need to be converted through a currency exchange platform. The casino's exchange rate might differ from the rates set by banks. For details on their rates, refer to the casino's Terms and Conditions or reach out to their customer support for more information.
  • If your account balance is lower than the amount you deposited, it’s possible that the casino has charged a transaction fee. While this practice is not uncommon in the industry, the fees should be fair and reasonable—typically no more than $5 per deposit or 2.5% of the total deposit amount. You should be able to find information about these fees in the casino’s banking section on their website. If the fee structure is unclear or not mentioned, it’s a good idea to reach out to their customer support for clarification.
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