Hi all,
i found a free chip for this casino on the internet it is a playtech casino, i followed the rules with the affiliate in question and registered the card and so on, and it has now been 4 days
and i goto support and all they do is say i am not eligible when i know i am, i have emailed the owners of that affiliate website too, so i will see what they say,
i also emailed support the day i registered the card which was 3-4 days ago, and it was just a standard reply saying please wait 72 hours
that time has now passed
the reason i put it as a warning is this.....
support treated me really badly, it took about 1 hour to get someone to talk to me, i had the window open for an hour, then when they did, this person called sed was kept hard selling me a first deposit bonus and refusing too understand what i was talking about regarding the free chip, he also said the manager would say the same and i should contact the affiliate in regards to the free chip, why is it down to the affiliate i followed the steps properly and they refuse it and just keep saying deposit deposit deposit and at this point im fuming even more, how can they have a nerve to do this and treat us like this and then have a nerve to keep hard selling a deposit bonus
Totally out of order in my honest oppinion some may agree, others might not agree, but i feel that this casino isnt very nice one the way i was treated
please be careful with this casino
gl
LuckyRJ
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