Need a hand with a casino?

LCB's complaints team is here to help.

Here's what you can count on when using our service:

  • Our team will objectively assess the situation
  • A dedicated complaints moderator will be assigned to your case
  • Our direct contacts with casinos and their representatives can aid in achieving a successful resolution

Tips and solutions

  • To approve and process gambling transactions takes time, if you have completed KYC and your account has been verified then all should be in order, patience is key. 14 days is the usual waiting time, if it has been longer than 2 weeks please submit the complaint form to the LCB team.
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